Our fantastic team are busy working to get your order to you as quickly and safely as possible. During these busy times, your order may take a little longer than normal.
Unfortunately, due to delays at the UK border we are temporarily unable to accept orders to European countries. Thank you for your patience.
Rules that should be followed when using candles.
How should I store candles?
Candles are sensitive to light and temperature. so be careful when storing them for any extended period of time. If you are storing them for an extended period, avoid colour-fading, melting or cracking by storing candles in a cool, dry place, away from direct sunlight or fluorescent light. The storage temperature should never exceed 28°C (82°F) or fall below 2°C (35°F). Exposure to moisture may inhibit relighting. Remember to follow these guidelines when travelling. The temperature in a parked car can easily reach extremes causing your candles to melt or freeze, damaging them.
How do I keep my candles looking their best?
All candles will discolour or fade when they are exposed to strong light for extended periods. Wherever possible, do not display candles for long periods in direct sunlight or other strong illumination. Store candles in a cool, dry place. Wax will soften in temperatures over 28°C (82°F). This may affect the quality and appearance of your candles.
How can I remove candle wax from fabric?
We suggest you first consult the cleaning instructions provided by the manufacturer of the tablecloth or other fabric. Professional cleaners such as carpet cleaners or furniture restorers are valuable sources of information.
If attempting to clean the item yourself, you must allow the wax to completely cool and harden. Once hard, gently chip away the larger pieces of wax from the fabric. After much of the wax has been removed, run hot water through the fabric to loosen the remaining wax.
It is sometimes possible to ‘blot’ much of the wax out of the fabric by covering the area with absorbent paper such as disposable kitchen towel and ironing carefully with a warm iron. Oil or citrus based cleaners are most effective in removing any stains. Prevention is better than cure so prevent accidents by using candles with the utmost care, as instructed.
Can I refill my candle when it is empty?
Yes, you can refill your Wild Things ceramic candle vessel and we sell candle refills for this range. Caution however should be taken if refilling glass jars, as during handling and when used as a candle, the glass may develop tiny stress fractures that could cause the glass to break if refilled with hot wax. However, they make great holders for all kinds of household items such as shells, potpourri, cotton balls etc.
What to do if your candle refill doesn't quite fit your vessel?
Our Wild Things’ Refills are made in silicone moulds so that they are always the same size and uniform in shape, however the ceramic vessels which they go into can be slightly different in size. This is unavoidable due to the way the vessels are produced. We make these vessels in moulds but factors such as the age of the mould or where they are fired in the kiln will all mean there can be a tolerance on the vessel and your refill may not quite fit. If you are having problems fitting your refill into your empty cleaned out Wild Things vessel, follow these simple steps to get it to slide in easily.
Do you recycle the empty candle jars?
We do not accept the return of used candle containers. However, most local authorities accept Ashleigh & Burwood Jars for recycling along with your other bottles and jars.
Why do candles sometimes get club shapes on their wicks?
When a candle consumes more wax than the flame can burn completely, carbon can deposit on the wick (clubbing). This usually happens when the wick is too long. Blow out the flame and allow the candle to cool. Trim the wick (removing the carbon deposit) and re-light. Ensure that the wick trimmings do not remain in the candle.
Do Ashleigh & Burwood use lead wicks?
Ashleigh & Burwood only use Lead free wicks. With modern wick technology there is no longer a need for anyone to use Lead wicks. All of our candles are manufactured using pure cotton or paper wicks that are free from lead and completely safe. At Ashleigh & Burwood we care about the health and well-being of our employees and customers. We are firmly committed to producing high quality candle products that can be enjoyed and enjoyed safely.
Which is your most fragrant candle?
Our Tales of London candles are our most fragrant candles. These candles contain a higher percentage of fragrance whilst also being our largest candle which creates a larger pool of melted wax when the candle is used. Most of the fragrance you smell when using a candle is vaporised from the hot melted wax pool.
Why do your candles smell so good?
Our product development team has years of experience in developing fragrances. Once the direction of the fragrance is agreed, our fragrances are compiled by some of the biggest and best fragrance manufacturers in the world. Only when the development team is satisfied with the blending progress will the fragrance be used in a candle. By far the most important reason our fragrances are so good is that we do not compromise on price when developing any of our fragrances.
What is the difference between Ashleigh & Burwood candles and other brands?
We use only the highest quality materials: the best wicks, glassware, and premium-grade waxes. We understand the science of candle-making and blend various waxes, to create optimum burning and fragrance performance. We offer a huge range of the best available candles, made to a consistent quality you can trust.