candles faq


Rules that should be followed when using candles.

  • Before use, remove and discard ALL packaging.
  • Never leave a burning candle unattended.
  • Always keep burning candles in sight.
  • Keep burning candles away from flammable materials and out of reach of children & pets.
  • Keep wick trimmed to 7mm (1/4”).
  • If the candle begins to smoke, extinguish the flame and trim the wick to 7mm (1/4”).
  • Remove trimmings and relight.
  • Never burn candles in or near other heat sources.
  • Never burn candles directly on furniture.
  • Remove wick trimmings, matches or other combustible materials from the wax pool
  • Keep the wick centred.
  • Place your candle in an area free from drafts to discourage dripping and smoking.
  • Extinguish candles with care, as wax may splatter. Preferably use a candle snuffer.

Additional advice for different types of candles

Jar Candles

  • Containers made of glass are fragile. You should handle them with care.
  • Do not use jars that are cracked, scratched or chipped.
  • Avoid glass-to-glass contact when handling the lid.
  • Stop burning the candle when 14mm (1/2”) or wax remains.
  • Do not refill empty jars with wax. Special blends are used for the purpose.
  • Keep the wick centred and do not allow the flame to touch the side of the jar.
  • To minimise wax wastage (wax left on the sides of the jar), burn the candle until the wax pool meets the edge of the jar. It is normal for some wax to remain.
  • Extinguish carefully before replacing the lid.
  • Remember the jar may be hot during and immediately after use.
  • If the mouth of a jar candle become soot blackened, extinguish the flame, allow it to cool, and carefully wipe the rim with a dry paper towel. You can reduce this soot build-up by keeping the wick trimmed to 7mm (1/4”).

Pillar Candles

  • You can prevent pillar candles from dripping by extinguishing the flame when the wax pool reaches the edge. Allow the candle to cool and harden before relighting.
  • Stop burning the candle when 14mm (1/2”) or wax remains.

Tea Lights

  • When used in an enclosed space like an oil burner, ensure that the burner is well-ventilated.
  • If wick smokes or builds up carbon on the tip (clubbing), extinguish the flame, allow the Tea Light to cool then remove the carbon before relighting.
  • Scented Tea Lights should not be burned in an enclosed space such as an oil burner. Always use plain Tea Lights and be sure the burner is well ventilated.

Frequently Asked Questions

How should I store candles?

Candles are sensitive to light and temperature. so be careful when storing them for any extended period of time. If you are storing them for an extended period, avoid colour-fading, melting or cracking by storing candles in a cool, dry place, away from direct sunlight or fluorescent light. The storage temperature should never exceed 28°C (82°F) or fall below 2°C (35°F). Exposure to moisture may inhibit relighting. Remember to follow these guidelines when travelling. The temperature in a parked car can easily reach extremes causing your candles to melt or freeze, damaging them.

How do I keep my candles looking their best?

All candles will discolour or fade when they are exposed to strong light for extended periods. Wherever possible, do not display candles for long periods in direct sunlight or other strong illumination. Store candles in a cool, dry place. Wax will soften in temperatures over 28°C (82°F). This may affect the quality and appearance of your candles.

How can I remove candle wax from fabric?

We suggest you first consult the cleaning instructions provided by the manufacturer of the tablecloth or other fabric. Professional cleaners such as carpet cleaners or furniture restorers are valuable sources of information.

If attempting to clean the item yourself, you must allow the wax to completely cool and harden. Once hard, gently chip away the larger pieces of wax from the fabric. After much of the wax has been removed, run hot water through the fabric to loosen the remaining wax.

It is sometimes possible to ‘blot’ much of the wax out of the fabric by covering the area with absorbent paper such as disposable kitchen towel and ironing carefully with a warm iron. Oil or citrus based cleaners are most effective in removing any stains. Prevention is better than cure so prevent accidents by using candles with the utmost care, as instructed.

Can I refill my jar candle when it is empty?

Glass jars will weaken with handling and use as a candle. This can cause them to develop tiny stress fractures that could cause them to break if refilled with hot wax. However, they make great holders for all kinds of household items such as shells, potpourri, cotton balls etc.

Do you recycle the empty candle jars?

We do not accept the return of used candle containers. However, most local authorities accept Ashleigh & Burwood Jars for recycling along with your other bottles and jars.

Why do candles sometimes get club shapes on their wicks?

When a candle consumes more wax than the flame can burn completely, carbon can deposit on the wick (clubbing). This usually happens when the wick is too long. Blow out the flame and allow the candle to cool. Trim the wick (removing the carbon deposit) and re-light. Ensure that the wick trimmings do not remain in the candle.

Do Ashleigh & Burwood use lead wicks?

Ashleigh & Burwood only use Lead free wicks. With modern wick technology there is no longer a need for anyone to use Lead wicks. All of our candles are manufactured using pure cotton or paper wicks that are free from lead and completely safe. At Ashleigh & Burwood we care about the health and well-being of our employees and customers. We are firmly committed to producing high quality candle products that can be enjoyed and enjoyed safely.

Which is your most fragrant candle?

Our Tales of London candles are our most fragrant candles. These candles contain a higher percentage of fragrance whilst also being our largest candle which creates a larger pool of melted wax when the candle is used. Most of the fragrance you smell when using a candle is vaporised from the hot melted wax pool.

Why do your candles smell so good?

Our product development team has years of experience in developing fragrances. Once the direction of the fragrance is agreed, our fragrances are compiled by some of the biggest and best fragrance manufacturers in the world. Only when the development team is satisfied with the blending progress will the fragrance be used in a candle. By far the most important reason our fragrances are so good is that we do not compromise on price when developing any of our fragrances.

What is the difference between Ashleigh & Burwood candles and other brands?

We use only the highest quality materials: the best wicks, glassware, and premium-grade waxes. We understand the science of candle-making and blend various waxes, to create optimum burning and fragrance performance. We offer a huge range of the best available candles, made to a consistent quality you can trust.