We’re working as hard as we can to get your orders delivered as quickly as possible, but please bear with us during this busy period. Our sincere apologies if your order has taken longer to arrive than normal, as we are aware that Royal Mail have been experiencing some delays in delivering the orders.
Therefore, for our customers' convenience we are now only dispatching via DPD.

Customer Complaints Form

Section 1: Claimant:


(If the complaint involved more than one person please give us name and contact details)

(If the complaint involved more than one person please give us name and contact details)

Section 2: Faulty Product:


Section 4: Incident:


(e.g. fracture, laceration, bruising, etc)

(e.g. head, leg, finger, etc)

Section 5: Material Damage:


(e.g. furniture, carpet…)

(e.g. burned, melted….)

Section 6: Reporting (Major injuries, e.g. fractures, unconsciousness, dislocation; Hospitalised for more than 24 hours; over 3 days absence, including rest days, not including the day of the accident; Dangerous Occurrence, e.g. truck overturning):


Section 7:


(Please note than refund can occurred ONLY if product was bought on Ashleigh and Burwood web site. If not, please contact your supplier)

Section 8: Documents Attached (Please attach as many of the following documents as possible):