Our fantastic team are busy working to get your order to you as quickly and safely as possible. During these busy times, your order may take a little longer than normal.
Unfortunately, due to delays at the UK border we are temporarily unable to accept orders to European countries. Thank you for your patience.

Customer Complaints Form

Section 1: Claimant:


(If the complaint involved more than one person please give us name and contact details)

(If the complaint involved more than one person please give us name and contact details)

Section 2: Faulty Product:


Section 4: Incident:


(e.g. fracture, laceration, bruising, etc)

(e.g. head, leg, finger, etc)

Section 5: Material Damage:


(e.g. furniture, carpet…)

(e.g. burned, melted….)

Section 6: Reporting (Major injuries, e.g. fractures, unconsciousness, dislocation; Hospitalised for more than 24 hours; over 3 days absence, including rest days, not including the day of the accident; Dangerous Occurrence, e.g. truck overturning):


Section 7:


(Please note than refund can occurred ONLY if product was bought on Ashleigh and Burwood web site. If not, please contact your supplier)

Section 8: Documents Attached (Please attach as many of the following documents as possible):