Frequently Asked Questions

I need some product advice, can you help?

Of course we can! We’re more than happy to help out with any queries you may have. You can either give us a call on: +44 (0)1932 267060, or email: info@ashleigh-burwood.co.uk.

Do your prices include VAT?

Yes. All prices shown on our website are VAT inclusive.

Do you have a minimum order amount?

No, there is no minimum order. However, please be aware that shipping charges still apply for small orders. Check out our Delivery Page for more info.

Am I able to purchase Ashleigh & Burwood products locally?

If you’d like to find your nearest stockist, you can use our Store Locator. We recommend that you contact the store first before visiting to ensure that the product is in stock and your journey isn’t wasted!

Are all the products displayed online in stock?

All products displayed on our website should be in stock unless stated otherwise. In the unlikely event that we experience a stock issue after you’ve placed your order, we will get in contact to inform you and discuss your preferred course of action.

What methods of payment do you accept?

We accept Visa, Visa Debit/Delta, Visa Electron, MasterCard, Maestro, American Express and PayPal as payment, however we no longer accept cheques.

Is it safe to use my debit or credit card to purchase from your site?

Absolutely! We use Secure Socket Layer (SSL) encryption provided by GeoTrust, so you can rest assured that communications are private and secure. Card payments made on our site are processed by SagePay for fast, reliable and secure payment.

Am I able to receive fragrance samples?

We understand the importance of trying a fragrance before purchasing, however this is not a service we currently provide as standard, although we are looking into offering samples in the future. Feel free to contact us via any of the methods on our Contact Us page, and we will do our best to help out.

How do I use my discount code?

To redeem a discount code, simply enter a valid Ashleigh & Burwood promotion code when prompted to do so whilst checking out your purchase. Only one discount code may be used per order and they are not redeemable against items which are already reduced.

How can I be notified about the latest offers and promotions?

The best way to find out about our latest offers and promotions is via our newsletter. If you haven’t already signed up, scroll to the bottom of the page and enter your email address under Sign Up for our Newsletter.

What are Ashleigh & Burwood Rewards?

Please visit our Rewards Page to find out about Ashleigh & Burwood Rewards.

Are your products tested on animals?

No, none of our products are tested on animals. If you’d like any more information, please visit our Ethical Policy page.

 

Your Order

How do I change or cancel my order?

If you wish to amend or cancel an order you’ve placed, please contact us as soon as possible on: +44 (0)1932 267060, or email: info@ashleigh-burwood.co.uk.

Has my order been dispatched?

We will alert you via email to let you know once your order has been dispatched.

I haven’t received my order.

If it has been longer than 5 working days since you placed your order and you’ve still not received it, please Contact Us via phone or email and we’ll be happy to help.

How will you package my order?

Our orders are packaged using biodegradable loose fill, manufactured from GM-free sustainable raw materials in a low energy process and is 100% biodegradable and compostable.

 

Delivery

For information regarding deliveries, including charges, please see our Delivery Page.

 

Returns & Exchanges

For information regarding returns and exchanges, please see our Returns page.

 

Your Account

How do I update my details?

To update your personal details, all you need to do is log into your account, then select Your Account at the top of the page, where you will be able to amend your details. Simply click Submit Changes at the bottom of the form when completed, and you’re good to go!

I’ve forgotten my password!

If you’ve forgotten your password, all you need to do is click the Forgotten Your Password? link when signing into your account. We can then send you an email with a link to reset your password.

Are my personal details secure?

We use Secure Socket Layer (SSL) encryption provided by GeoTrust, so you can rest assured that your personal details are stored privately and securely. We will never pass your personal information to any third party. If you’d like more information, please visit our Privacy Policy page.

How do I unsubscribe from the email newsletter?

There is an unsubscribe link on all of our newsletters, and you can also unsubscribe at any time by logging into your account on our website, clicking Your Account at the top of the page, and deselecting the tick box regarding special offers and promotions.

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