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Our fantastic team are busy working to get your order to you as quickly and safely as possible. During these busy times, your order may take a little longer than normal.
Unfortunately, due to delays at the UK border we are temporarily unable to accept orders to European countries. Thank you for your patience.
Ashleigh & Burwood are committed to safeguarding the privacy of our customers and comply with the data protection laws applicable to the UK. We will not sell, trade or rent your personal information to others.
This Privacy Policy explains how any personal data we collect from you, or that you provide to us, will be processed by us. It describes with whom it is shared, and your rights regarding the use of this information. We also describe how long we retain it and how you can contact us about our privacy practices and how to exercise your rights. We may occasionally update our Privacy Policy; when this happens we will notify you via our Terms and Conditions page. In the event of a significant change we will also post a prominent notice on our website and indicate at the top of the policy when it was most recently updated.
This policy is effective and updated as of 18 July 2018.
References in this Privacy Policy to "we", "us" and "Ashleigh & Burwood" are to Ashleigh & Burwood Limited, a company incorporated and registered in the United Kingdom with company number 2732655 and registered office at Ashcombe Court, Woolsack Way, Godalming, Surrey, GU7 1LQ. Ashleigh & Burwood is the controller for the personal information we process, unless otherwise stated.
We are committed to safeguarding the privacy of your customers, and implement a number of security measures to maintain the safety of your personal information. All sensitive payment information is encrypted via Secure Socket Layer (SSL) technology. All personal information is held on secure networks only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
We are committed to safeguarding the privacy of your customers, and implement a number of security measures to maintain the safety of your personal information. All sensitive payment information is encrypted via Secure Socket Layer (SSL) technology. All personal information is held on secure networks only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
Any personal data relating to you will be used and recorded by us in accordance with current data protection regulations and this Privacy Policy.
We use the information you provide to us:
We use the information automatically collected by us:
We will never sell your personal information onto third parties, but we do use data processors who are third parties who enable us to fulfil orders and improve our services. We will only provide those companies the information they need to deliver the service and they are prohibited from using that information for any other purpose.
We may undertake a search with third-parties for the purposes of verifying your identity and the details you have submitted as part of your order. To do so these third-parties may check the details you supply against any particulars on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained.
We will only retain personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, following a purchase from our website we will store your information for a period of 4 years from your last order or login. After this time, your personal details will be deleted and data stored anonymously so that it no longer identifies you.
You have the right to be informed about how your information is used, as set out in this Privacy Policy.
You have the right to request a copy of any information about you that Ashleigh & Burwood holds at any time, (free of charge in most cases).
You have the right to have that information corrected if it is inaccurate, out of date, or incomplete. You will be able to correct some of this information in your account settings.
You have the right to request Ashleigh & Burwood erase the data they hold on you, and as long it is no longer required for the reason it was collected it will be erased.
You have the right to stop direct marketing messages, which you can do by amending your account settings or clicking "unsubscribe" in any marketing email from us. You may request that we stop any consent-based processing of your personal data. Whenever you have given us your consent previously, you will have the right to withdraw this or change your preferences for contact at any time.
You have the right to request Ashleigh & Burwood transfer your information either to you or a third party under certain circumstances.
Should you wish to know more about the information we hold, or to make changing to it or request its deletion, you are entitled by law to make a "Subject Access Request". You can make this request verbally or in writing. We will reply within one month from day we receive your request. To protect the confidentiality of your information, we will ask you to verify your identity before processing any request you make.
You have the right to make a complaint to the Information Commissioner's Office (ICO) on-line www.ico.org.uk/concerns, if you are not happy with how we have handled your personal information.
Ashleigh & Burwood's website is not directed to children under the age of 16, and we do not knowingly collection information from children under 16. If we learn we have collected information from a child under 16, we will delete the child's information from our systems.
We may use cookies and similar technologies to collect non-personally identifiable information from you and to customise your use of our website. Cookies are small text files that a website transfers to a site visitor's hard disk or browser. They also help identify repeat visitors and help tailor products offered and advertised to you, both on our website and elsewhere. They also enable Ashleigh & Burwood to monitor the success of campaigns and competitions etc. We may also use third-party plugins or pixels that enable social media tracking, including those for Facebook. Their privacy policy provides information on the kinds of information they collect and how it is used.
Use of cookies is an industry standard and many websites use them. If you do not wish to receive cookies, or want to be notified of when they are placed, you can set your web browser to do so, if your browser so permits. However you may find that certain elements of the site functions incorrectly if cookies are not enabled on your browser. By registering for an account on this site and / or by continuing to use this website you inherently consent to the lawful use of cookies. Regarding the Amendment of UK Cookie Law (Dated 26th May 2011) we have included the following information:
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have the file names associated with the URL www.ashleigh-burwood.co.uk. You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Cookie Name | Created Upon | Expires | Purpose |
---|---|---|---|
_gat_< property-id> |
Entry to web site |
1 minute |
Used to throttle request rate |
_gid |
Entry to web site |
24 hours |
Used to distinguish users |
_ga |
Entry to web site |
2 years |
Used to distinguish users |
PHPSESSID |
Entry to web site |
When browser is closed |
Session ID |
_ok |
Entry to web site |
End of browser session |
Olark site ID |
_okbk |
Entry to web site |
End of browser session |
Chat state |
_okdetect |
Entry to web site |
End of browser session |
Browser info |
_oklv |
Entry to web site |
End of browser session |
Olark loader version |
olfsk |
Entry to web site |
730 days ( or 2 years) |
Chat state |
wcsid |
Entry to web site |
End of browser session |
Session ID |
form_key |
Entry to web site |
1 hour |
A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF). |
hblid |
Entry to web site |
730 days ( or 2 years) |
A visitor identifier on our site to remember a visitor between visits |
mage-cache-sessid |
Entry to web site |
End of browser session |
Magento session ID |
X-Magento-Vary |
Entry to web site |
End of browser session |
Configuration setting that improves performance when using Varnish static content caching. |
mage-cache-storage |
Entry to web site |
End of browser session |
Local storage of visitor-specific content that enables ecommerce functions. |
mage-cache-storage-section-invalidation |
Entry to web site |
End of browser session |
Forces local storage of specific content sections that should be invalidated. |
mage-messages |
Entry to web site |
The message is deleted from the cookie after it is shown to the shopper. |
Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. |
mage-translation-file-version |
Entry to web site |
End of browser session |
Stores version translated content when requested by the shopper. |
mage-translation-storage |
Entry to web site |
End of browser session |
Stores translated content when requested by the shopper. |
persistent_shopping_cart |
Entry to web site |
10 years |
Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper. |
private_content_version |
Entry to web site |
10 years |
Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server. |
product_data_storage |
Entry to web site |
End of browser session |
Stores configuration for product data related to Recently Viewed / Compared Products. |
recently_compared_product |
Entry to web site |
End of browser session |
Stores product IDs of recently compared products. |
recently_compared_product_previous |
Entry to web site |
End of browser session |
Stores product IDs of previously compared products for easy navigation. |
recently_viewed_product |
Entry to web site |
End of browser session |
Stores product IDs of recently viewed products for easy navigation. |
recently_viewed_product_previous |
Entry to web site |
End of browser session |
Stores product IDs of recently previously viewed products for easy navigation. |
section_data_ids |
Entry to web site |
End of browser session |
Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc. |
store |
Entry to web site |
1 year |
Tracks the specific store view / locale selected by the shopper. |
user_allowed_save_cookie |
Entry to web site |
1 year |
Status if user allowed to save cookies on browser. |
__atuvc |
Entry to web site |
1 year and 1 month |
Counter of sharing on social platforms |
guest-view |
Entry to web site |
End of browser session |
Stores the Order ID that guest shoppers use to retrieve their order status. |
__utma |
Entry to web site |
2 years from set/update |
Distinguishes shoppers and sessions. |
__utmt |
Entry to web site |
10 minutes |
Used to throttle request rate. |
__utmb |
Entry to web site |
30 mins from set/update |
Determines new sessions/visits. |
_utmz |
Entry to web site |
6 months from set/update |
Saves the traffic source or campaign that explains how the shopper reached our site. |
newsletter_popup |
Checkbox on popup is ticked |
1 year |
User's preference for newsletter popup |
Information on deleting or controlling cookies is available at www.AboutCookies.org.
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:
For Microsoft Internet Explorer:
For Google Chrome:
For Safari:
For Mozilla firefox:
For Opera 6.0 and further:
www.ashleigh-burwood.co.uk makes use of some general tracking cookies to provide advanced features which are not necessary for the function of the site and can be blocked if you so wish. Facebook, Twitter, Google, YouTube and Olark are the sites that we use to provide additional functionality to the website. For information please feel free to contact us about any concerns that you may have.
Tracking specific to Google Analytics helps us to understand more about who our customers are. The Google Analytics features we have implemented are Demographics and Interest Reporting. Using Google's Ads Settings you can opt-out of these features. We encourage you to visit Google Analytic's currently available opt-outs page for more details.
JavaScript
We also make use of JavaScript from time to time to enable us to provide additional functionality to the site. You may disable JavaScript however this may cause certain aspects of the website to function abnormally. It is to the best of our knowledge and ability that such code on our site is not malicious.
This is the Ethical Policy of Ashleigh & Burwood. It is based on extensive research and reflects the company’s concerns about human rights and the environment. It also informs our choice of client, partners and suppliers.
Through our activities, we seek to support the principles of the Universal Declaration of Human Rights. In line with this, we will not purchase from, or supply to:
We will not supply to, or purchase from, any business involved in:
We advocate support for the Fundamental International Labour Organisation Conventions. In line with these, we will seek to support businesses which take a responsible position with regard to:
We will not supply to, or purchase from, any businesses involved in the development of genetically modified organisms (GMOs), where, in particular, the following issues are evident:
We will not supply to, or purchase from, any business whose core activity contributes to:
We will not supply to, or purchase from, any business involved in:
We will regularly review these and other issues and develop our Ethical Policy accordingly. On occasion, we will make decisions on specific business, involving ethical issues not included in our Ethical Policy.
John Nettleton, Managing Director
Foreword by John Nettleton - Managing Director
We have long believed that, whatever we do, the world will remain much the same. We now know that this is untrue. The ways we produce energy and the rate at which we multiply, use natural resources and produce waste, threaten to make fundamental changes to the world's environment. We have a moral duty to look after our planet and hand it on in good order to future generations. We can only do this through growth which has respect for the environment, that is, through sustainable development.
Ashleigh & Burwood’s environmental policy demonstrates how it will seek to promote greater awareness of environmental issues amongst its suppliers, customers and staff. It will endeavour to reduce or eliminate any damaging environmental impacts arising from its activities.
Ashleigh & Burwood recognises and accepts its responsibility to minimise, wherever possible, its impact on the environment and to comply with all statutory environmental requirements.
Ashleigh & Burwood wishes to promote, amongst its suppliers, customers and staff, an understanding of environmental issues and an appreciation of the importance of the business as an environmental agent. Through properly developed and executed practices, Ashleigh & Burwood seeks to sustain and improve its own environment and contribute to the protection of the local, national and global environments.
Ashleigh & Burwood has these key environmental aims:
To achieve these objectives the following policies will be adopted to cover areas of key environmental importance.
Ashleigh & Burwood wishes to conserve energy. It will endeavour to use the minimum quantities of energy possible in accordance with the safe and efficient operation of its heating, lighting, plant and machinery. It will continuously review its energy sources, energy forms, and energy efficiency with a view to causing least environmental impact. It will carry out a continuous programme of energy conservation by monitoring consumption and eliminating excessive or unnecessary use. It will communicate to all staff the means by which energy may be conserved.
Ashleigh & Burwood Ltd Registered in England No. 2732655 VAT Reg. No. 608 9959 81
Ashleigh & Burwood wishes to conserve water. It will endeavour to use the minimum quantities of water possible in accordance with its activities and it will ensure that the water its uses is both supplied and disposed of, in purest condition possible, meeting statutory requirements. It will carry out a continuous programme of water conservation by monitoring consumption, reducing wastage/leakage and eliminating excessive or unnecessary use. It will communicate to all staff the means by which water may be conserved.
Ashleigh & Burwood wishes to mitigate the harmful effects of its traffic on the environment. When travelling to and from our offices all staff will be encouraged to walk, use bicycles, public transport, or communal transport and will be discouraged from the single occupancy use of private vehicles.
Ashleigh & Burwood wishes to conserve resources. Through its purchasing policies it will seek goods and services, which do least harm to the environment in their production, delivery and packaging use, re-use, recycling and disposal. It will seek, wherever possible, to purchase from local or regional suppliers which will maximise Ashleigh & Burwood’s input to the local community and minimise transport. It will communicate to all staff the means by which goods and services may be purchased, with due regard to the environment.
Ashleigh & Burwood wishes to conserve resources by minimising its generation of wastes. It will do this by, in order of priority, reducing the acquisition of new materials, re-using materials, recycling existing materials and, if the former are impractical, disposal by a means which will have least impact on the environment and conforms to statutory requirements. It will communicate to all staff the means by which waste may be minimised.
Ashleigh & Burwood wishes to operate its buildings in order to conserve resources and minimise its impact on the environment. It will ensure that the potential environmental impacts of its property will be assessed and minimised. It will communicate to all staff the means by which the building facilities may be used and operated correctly to conserve energy and minimise waste.
Ashleigh & Burwood wishes to promote the awareness of environmental matters amongst its entire staff. To do this it will:
John Nettleton
Managing Director