Privacy Policy

We are committed to safeguarding the privacy of your customers, and implement a number of security measures to maintain the safety of your personal information. All sensitive payment information is encrypted via Secure Socket Layer (SSL) technology. All personal information is held on secure networks only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

• A company may collect and process your personal data with your consent, for example, when you sign up to receive email newsletters.
• To comply with our contractual obligations such as delivering your order to your address, and passing these details onto our courier.
• If the law requires us to pass details to law enforcement officers, for example, in investigating suspected fraudulent or other criminal activity.
• We may also require your data to pursue our legitimate interests which might reasonably be expected as part of running our business and does not materially impact your rights, freedom or interests. For example, we may combine the shopping history of many customers to identify trends and support the development of new products.

We are committed to safeguarding the privacy of your customers, and implement a number of security measures to maintain the safety of your personal information. All sensitive payment information is encrypted via Secure Socket Layer (SSL) technology. All personal information is held on secure networks only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

• We may collect, store and process the following personal information.
• Information that you provide by filling in forms on www.ashleigh-burwood.co.uk. This includes information provided at time of creating an account, purchasing any product, participating in an offer or promotion, sharing or posting material on the website or via our social media pages.
• If you write to us by post, email or post on our blog and social media pages, a record may be kept of that correspondence.
• If you correspond with us by telephone or web chat, written records of that conversation may be kept.
• If you purchase products from us, we may retain information relating to orders/transactions including a record of your product selections, your name, title, billing/delivery addresses, email address and telephone number.
• Information about your visits to our website including IP address, operating system and browser type, page views and referral source for system administration. This is statistical data about users' browsing actions and patterns, and does not identify any individual.
• Following a purchase, we may send you an email with a link to review us via our review partner. The lawful basis for these emails is "legitimate interests" as these reviews are helpful for future customers.
• Information provided to us when you visit our social media pages (such as your name, profile picture, likes, location, friend list and other information described on the social media network sign up page).
• Any information you provide on publicly accessible blogs or any customer reviews may be read, collected and used by others who access them. To request removal of your information from blogs or customer reviews, please see "What are your rights over your personal data?" Please note that in some cases we may be unable to remove your information.

Any personal data relating to you will be used and recorded by us in accordance with current data protection regulations and this Privacy Policy.

We use the information you provide to us:

• when you open an account with us
• to process and fulfil your orders, and collect payment
• to process any returns and issue a refund
• to provide order confirmations and delivery updates
• to communicate any important account information to you including terms and policy updates
• communicate with you about your order and to provide customer service
• to provide you with promotional material or other communication by email if you have consented to such communication
• to provide you with a statement of your loyalty points if you opened an account with us
• to request and post your product reviews
• to communicate with you, and administer your participation in surveys, competitions or other offers pursuant to your consent or pursuant to our legitimate interests

We use the information automatically collected by us:

• to communicate with you about items placed in your shopping basket
• to log data and device information to operate, protect, improve and optimise the website
• to provide an improved user experience and to train our staff
• to perform internal analytics and performance monitoring
• to improve our business, including developing new products and services, enhancing and improving our services; improve usefulness and content published and analyse product performance analytics.
• To provide the most relevant advertising to you, using cookies and similar technologies

We will never sell your personal information onto third parties, but we do use data processors who are third parties who enable us to fulfil orders and improve our services. We will only provide those companies the information they need to deliver the service and they are prohibited from using that information for any other purpose.

• Courier companies in order to fulfil purchasing deliveries
• SagePay and Paypal to process and authorise card payments securely
• Professional service providers who help maintain our newsletter subscribers and generate purposeful marketing and advertising content.
• Government and law enforcement agencies, to
  1. comply with a legal process
  2. enforce our Terms and Conditions or other policies
  3. or pursue available legal remedies or defend legal claims

We may undertake a search with third-parties for the purposes of verifying your identity and the details you have submitted as part of your order. To do so these third-parties may check the details you supply against any particulars on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained.

We will only retain personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, following a purchase from our website we will store your information for a period of 4 years from your last order or login. After this time, your personal details will be deleted and data stored anonymously so that it no longer identifies you.

You have the right to be informed about how your information is used, as set out in this Privacy Policy.

You have the right to request a copy of any information about you that Ashleigh & Burwood holds at any time, (free of charge in most cases).

You have the right to have that information corrected if it is inaccurate, out of date, or incomplete. You will be able to correct some of this information in your account settings.

You have the right to request Ashleigh & Burwood erase the data they hold on you, and as long it is no longer required for the reason it was collected it will be erased.

You have the right to stop direct marketing messages, which you can do by amending your account settings or clicking "unsubscribe" in any marketing email from us. You may request that we stop any consent-based processing of your personal data. Whenever you have given us your consent previously, you will have the right to withdraw this or change your preferences for contact at any time.

You have the right to request Ashleigh & Burwood transfer your information either to you or a third party under certain circumstances.

Should you wish to know more about the information we hold, or to make changing to it or request its deletion, you are entitled by law to make a "Subject Access Request". You can make this request verbally or in writing. We will reply within one month from day we receive your request. To protect the confidentiality of your information, we will ask you to verify your identity before processing any request you make.

You have the right to make a complaint to the Information Commissioner's Office (ICO) on-line www.ico.org.uk/concerns, if you are not happy with how we have handled your personal information.

Ashleigh & Burwood's website is not directed to children under the age of 16, and we do not knowingly collection information from children under 16. If we learn we have collected information from a child under 16, we will delete the child's information from our systems.

We may use cookies and similar technologies to collect non-personally identifiable information from you and to customise your use of our website. Cookies are small text files that a website transfers to a site visitor's hard disk or browser. They also help identify repeat visitors and help tailor products offered and advertised to you, both on our website and elsewhere. They also enable Ashleigh & Burwood to monitor the success of campaigns and competitions etc. We may also use third-party plugins or pixels that enable social media tracking, including those for Facebook. Their privacy policy provides information on the kinds of information they collect and how it is used.

Use of cookies is an industry standard and many websites use them. If you do not wish to receive cookies, or want to be notified of when they are placed, you can set your web browser to do so, if your browser so permits. However you may find that certain elements of the site functions incorrectly if cookies are not enabled on your browser. By registering for an account on this site and / or by continuing to use this website you inherently consent to the lawful use of cookies. Regarding the Amendment of UK Cookie Law (Dated 26th May 2011) we have included the following information:

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have the file names associated with the URL www.ashleigh-burwood.co.uk. You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Information on deleting or controlling cookies is available at www.AboutCookies.org.

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:

For Microsoft Internet Explorer:

1. Choose the menu "tools" then "Internet Options"
2. Click on the "privacy" tab
3. Select the setting the appropriate setting

For Google Chrome:

1. Choose Settings > Advanced
2. Under "Privacy and security," click "Content settings".
3. Click "Cookies"

For Safari:

1. Choose Preferences > Privacy
2. Click on "Remove all Website Data"

For Mozilla firefox:

1. Choose the menu "tools" then "Options"
2. Click on the icon "privacy"
3. Find the menu "cookie" and select the relevant options

For Opera 6.0 and further:

1. Choose the menu Files"> "Preferences"
2. Privacy

www.ashleigh-burwood.co.uk makes use of some general tracking cookies to provide advanced features which are not necessary for the function of the site and can be blocked if you so wish. Facebook, Twitter, Google, YouTube and Olark are the sites that we use to provide additional functionality to the website. For information please feel free to contact us about any concerns that you may have.

Tracking specific to Google Analytics helps us to understand more about who our customers are. The Google Analytics features we have implemented are Demographics and Interest Reporting. Using Google's Ads Settings you can opt-out of these features. We encourage you to visit Google Analytic's currently available opt-outs page for more details.

JavaScript

We also make use of JavaScript from time to time to enable us to provide additional functionality to the site. You may disable JavaScript however this may cause certain aspects of the website to function abnormally. It is to the best of our knowledge and ability that such code on our site is not malicious.

Through our activities, we seek to support the principles of the Universal Declaration of Human Rights. In line with this, we will not purchase from, or supply to:

• any government or business which fails to uphold basic human rights within its sphere of influence
• any business whose links to an oppressive regime are a continuing cause for concern

We will not supply to, or purchase from, any business involved in:

• the manufacture or transfer of armaments to oppressive regimes
• the manufacture of torture equipment or other equipment that is used in the violation of Human Rights

We advocate support for the Fundamental International Labour Organisation Conventions. In line with these, we will seek to support businesses which take a responsible position with regard to:

• fair trade
• labour rights in their own operations and through their supply chains in developing countries
• We will not support:
• irresponsible marketing practices in developing countries
• tobacco product manufacture n.b. Our two key partners have passed and comply with SA8000 (Social Ordered)

We will not supply to, or purchase from, any businesses involved in the development of genetically modified organisms (GMOs), where, in particular, the following issues are evident:

• uncontrolled release of GMOs into the environment
• any negative impacts on developing countries; in particular, the imposition of 'Terminator' technologies
• patenting; in particular, of indigenous knowledge
• cloning; in particular, of animals for non-medical purposes

We will not supply to, or purchase from, any business whose core activity contributes to:

• global climate change, through the extraction or production of fossil fuels
• the manufacture of chemicals which are persistent in the environment and linked to long term health concerns
• the unsustainable harvest of natural resources, including timber and palm oil
• Furthermore, we will seek to support businesses involved in:
• recycling and sustainable waste management
• renewable energy and energy efficiency
• sustainable natural products and services, including timber and organic produce
• the pursuit of ecological sustainability

We will not supply to, or purchase from, any business involved in:

• animal testing of cosmetic or household products or ingredients
• intensive farming methods
• blood sports, which involve the use of animals or birds to catch, fight or kill each other
• the fur trade
• Furthermore, we will seek to support businesses involved in:
• the development of alternatives to animal experimentation
• farming methods which promote animal welfare

We will regularly review these and other issues and develop our Ethical Policy accordingly. On occasion, we will make decisions on specific business, involving ethical issues not included in our Ethical Policy.

John Nettleton, Managing Director

Ashleigh & Burwood recognises and accepts its responsibility to minimise, wherever possible, its impact on the environment and to comply with all statutory environmental requirements.

Ashleigh & Burwood wishes to promote, amongst its suppliers, customers and staff, an understanding of environmental issues and an appreciation of the importance of the business as an environmental agent. Through properly developed and executed practices, Ashleigh & Burwood seeks to sustain and improve its own environment and contribute to the protection of the local, national and global environments.

Ashleigh & Burwood has these key environmental aims:

• To enhance environmental awareness among its customers and staff; in the procurement of resources; in the maintenance and use of its buildings; and by provision of information, instruction and training.
• To minimise; the consumption of resources; the production of waste; and harmful emissions to air, land and water.

To achieve these objectives the following policies will be adopted to cover areas of key environmental importance.

Ashleigh & Burwood wishes to conserve energy. It will endeavour to use the minimum quantities of energy possible in accordance with the safe and efficient operation of its heating, lighting, plant and machinery. It will continuously review its energy sources, energy forms, and energy efficiency with a view to causing least environmental impact. It will carry out a continuous programme of energy conservation by monitoring consumption and eliminating excessive or unnecessary use. It will communicate to all staff the means by which energy may be conserved.

Ashleigh & Burwood Ltd Registered in England No. 2732655 VAT Reg. No. 608 9959 81

Ashleigh & Burwood wishes to conserve water. It will endeavour to use the minimum quantities of water possible in accordance with its activities and it will ensure that the water its uses is both supplied and disposed of, in purest condition possible, meeting statutory requirements. It will carry out a continuous programme of water conservation by monitoring consumption, reducing wastage/leakage and eliminating excessive or unnecessary use. It will communicate to all staff the means by which water may be conserved.

Ashleigh & Burwood wishes to mitigate the harmful effects of its traffic on the environment. When travelling to and from our offices all staff will be encouraged to walk, use bicycles, public transport, or communal transport and will be discouraged from the single occupancy use of private vehicles.

Ashleigh & Burwood wishes to conserve resources. Through its purchasing policies it will seek goods and services, which do least harm to the environment in their production, delivery and packaging use, re-use, recycling and disposal. It will seek, wherever possible, to purchase from local or regional suppliers which will maximise Ashleigh & Burwood’s input to the local community and minimise transport. It will communicate to all staff the means by which goods and services may be purchased, with due regard to the environment.

Ashleigh & Burwood wishes to conserve resources by minimising its generation of wastes. It will do this by, in order of priority, reducing the acquisition of new materials, re-using materials, recycling existing materials and, if the former are impractical, disposal by a means which will have least impact on the environment and conforms to statutory requirements. It will communicate to all staff the means by which waste may be minimised.

Ashleigh & Burwood wishes to operate its buildings in order to conserve resources and minimise its impact on the environment. It will ensure that the potential environmental impacts of its property will be assessed and minimised. It will communicate to all staff the means by which the building facilities may be used and operated correctly to conserve energy and minimise waste.

Ashleigh & Burwood wishes to promote the awareness of environmental matters amongst its entire staff. To do this it will:

• Support the implementation of this environmental policy
• Delegate environmental responsibilities to the Health & Safety Officer
• Provide staff with training in environmental matters

John Nettleton
Managing Director