Please read these terms and conditions before using this website. Check
frequently to see any updates or changes to our terms and conditions or
You agree fully to indemnify, defend
and hold us, and our officers, directors, employees, agents and suppliers,
harmless immediately on demand, from and against all claims, liability,
damages, losses, costs and expenses, including legal fees, arising out of
any breach of the Conditions by you or any other liabilities arising out of
your use of the Ashleigh & Burwood websites.
Ashleigh & Burwood reserve the
modify or withdraw, temporarily or permanently, any Ashleigh & Burwood
website (or any part thereof) with or without notice to you and you confirm
that we shall not be liable to you or any third party for any modification
to or withdrawal of the Ashleigh & Burwood website; and/or change the
Conditions from time to time, and your continued use of the this website (or
any part thereof) following such change shall be deemed to be your
acceptance of such change. It is your responsibility to check regularly to
determine whether the Terms & Conditions have been changed. If you do
not agree to any change to the Conditions then you must immediately stop
using the Ashleigh & Burwood websites.
Third Party Links
In an attempt to provide increased value to our customers, we may provide
links to other Ashleigh & Burwood online services or resources or third
party websites. You acknowledge and agree that we are not responsible for
the availability of such external sites or resources, and do not endorse and
are not responsible or liable, directly or indirectly, for the privacy
practices or the content of such websites, including (without limitation)
any advertising, products or other materials or services on or available
from such websites or resources, nor for any damage, loss or offence caused
or alleged to be caused by, or in connection with, the use of or reliance on
any such content, goods or services available on such external sites or
resources. Ashleigh & Burwood have a policy not to pass our customer
details onto third parties.
All orders are subject to acceptance in accordance with our Terms &
Conditions, Order Acknowledgement Policy and availability. If the Product
you have ordered is not available from stock you will not be able to place
an order on the Ashleigh & Burwood shop website. However, if an order is
accepted for which there is no current stock you will be contacted by email
or telephone and will have the option either to wait until the item is
available from stock, make a substitution or to cancel or refund your order.
We will take all reasonable care, in so far as it is in our power to do so,
to keep the details of your order and payment secure, but in the absence of
negligence on our part we cannot be held liable for any loss you may suffer
if a third party procures unauthorised access to any data you provide when
accessing or ordering from ashleigh-burwood.co.uk
Order acknowledgement policy
Please note that your order will become a legally binding contract upon
despatch of your order.
Your receipt of an electronic or other form of order confirmation does not
signify our acceptance of your order, nor does it constitute confirmation of
our offer to sell. Ashleigh & Burwood Ltd. reserves the right at any
time after receipt of your order to accept or decline your order for any
reason. Ashleigh & Burwood Ltd reserves the right at any time after
receipt of your order, without prior notice to you, to supply less than the
quantity you ordered of any item. We may require additional verifications or
information before accepting any order.
The contract between you and Ashleigh & Burwood Ltd will be completed on
the despatch of the products ordered unless we have notified you that we do
not accept your order or you have cancelled it in accordance with our
Cancellation Policy. The sale contract is therefore completed in England and
is subject to English law.
We reserve the right to reject any offer to purchase by you at any time.
Once you submit an order, we immediately prepare all stock items for
delivery. You can cancel your order at any stage until delivery. If you
would like to request the cancellation of an order, please contact us on
+44(0) 1932 267060 as soon as possible, or email this information to
[email protected] Please inform us of any cancellation at the
You have the right to cancel any order placed on this site until the goods
have been collected from us for despatch. Should you wish to cancel any
order placed with Ashleigh & Burwood, please call our customer services
on +44(0) 1932 267060 immediately.
Call our customer services on +44(0) 1932 267060 for more details or visit
our returns page.
If for any reason you are not satisfied with your Ashleigh & Burwood
product(s), you have the right to return the goods to us within 30 calendar
days of receipt. Carriage will be at your expense. You will be refunded to
your credit card account, the full value of the returned goods. Shipping
costs are not refundable. Please contact our customer services on +44(0)
1932 267060 for more details or visit our
If transit carton(s) appear to be damaged, receipt of goods must be refused.
Ashleigh & Burwood Ltd stands by the high quality of all its products.
Each product will have been inspected prior to packing. In the unlikely
event of a problem please contact us in the first instance on +44(0) 1932
Any errors or damage to goods in transit must be notified within 14 days of
receipt of goods, or else a credit/refund cannot be issued.
Description of products
All details, descriptions and prices of products appearing on the Ashleigh
& Burwood shop website are correct at the time of input. Although we aim
to keep the website as up to date as possible, the information appearing at
a particular time may not always reflect the position exactly at the moment
you place an order.
Please note actual colours may vary from the images shown due to differences
in monitor displays and the handcrafted nature of many of our products.
All prices are correct at the time of
entering information. You will receive an electronic confirmation of receipt
of your order via email. Payment can be made by any of the specified payment
methods. Payment will be debited and cleared by SagePay online payment
You confirm that the credit/debit card that is being used is yours.
All credit/debit card holders are subject to validation checks and
authorisation by the card issuer. If the issuer of your payment card refuses
to authorise payment to us, we will not be liable for any delay or
Ashleigh & Burwood Ltd
offers the following variety of payment methods:
Visa Debit / Delta
Please be sure to provide your exact billing address and telephone number -
the address and phone number your credit card company has on file for you.
Incorrect information may cause a delay in processing your order.
Please note that we cannot accept payment for website orders over the phone.
In order to maintain a high level of security and to protect your credit
card details we ask that you process your credit card payment through our
secure payment gateway during the checkout process.
We no longer accept cheques as payment for online order.
We endeavour to despatch all goods within 24 business hours of receipt of
payment by credit/debit card.
The goods shall be at the buyers risk after delivery.
All goods remain the property of Ashleigh & Burwood Ltd. until payment
has been cleared in full by our bank.
Refusal of transaction
We reserve the right to withdraw any products from the website at any time
and/or remove, screen or edit any materials or content. We may refuse to
process a transaction for any reason or refuse service to anyone at any time
at our sole discretion.
We will not be liable to you or any third party by reason of our withdrawing
any product from Ashleigh & Burwood websites, whether or not that
product has been sold; removing, screening or editing any materials or
content; refusing to process a transaction or suspending any transaction
after processing has begun.
The eligibility to purchase products on the website is limited to those
parties who satisfy our eligibility criteria. By making an offer to buy a
product, you specifically authorise us to transmit information (including
any updated information) or to obtain information about you from third
parties from time to time, including but not limited to your credit card
number or credit reports (including credit reports for your spouse if you
reside in a community property jurisdiction), to authenticate your identity,
to validate your credit card, to obtain an initial credit card authorisation
and to authorise individual purchase transactions.
Credit card security
All orders are 'encrypted' to ensure safe transmission to us. We utilise
secure server software (SSL) to ensure your information cannot be read as it
travels over the Internet.
To be eligible to order products on
the Ashleigh & Burwood websites and lawfully enter into and form
contracts on the website under English law you must provide your real name,
phone number, email address, credit card details and other requested
information. Purchases on the Ashleigh & Burwood websites can only be
made by those individuals aged over 18 years of age who meet these terms of
eligibility, who have been issued a valid credit card by a bank acceptable
to us, whose applications are acceptable to us and who have authorised us to
process a charge or charges on their credit card in the amount of the total
purchase price for any products which they purchase.
General terms and conditions
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other
intellectual property rights in all material or content supplied as part of
the Ashleigh & Burwood Ltd websites shall remain at all times vested in
us or our licensors. You are permitted to use this material only as
expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the
this website is made available for your personal non-commercial use only and
that you may download such material and content onto only one computer hard
drive for such purpose. Any other use of the material and content of the
website is strictly prohibited.
You agree not to (and agree not to assist or facilitate any third party to)
copy, reproduce, transmit, publish, display, distribute, commercially
exploit or create derivative works of such material and content.
Compliance with laws
Ashleigh & Burwood Ltd websites may be used only for lawful purposes and
in a lawful manner. You agree to comply with all applicable laws, statutes
and regulations regarding the website and any transactions conducted on or
through the website.
We always try to maintain our stock levels. There may however be occasions
where goods cannot be sent because they are out of stock. Should this
situation arise, we will contact you (usually by telephone), to offer you an
alternative product or to inform you that this item will be removed from
The goods shall be at the buyers risk after delivery.
All goods remain the property of Ashleigh & Burwood Ltd until payment
has been cleared in full by our bank.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any
information we place on this website, we make no warranties, whether express
or implied, in relation to its accuracy.
The Ashleigh & Burwood websites are provided on an "as is" and "as
available" basis without any representation or endorsement made and we make
no warranties of any kind, whether express or implied, in relation to the
Ashleigh & Burwood Ltd websites, or any transaction that may be
conducted on or through the Ashleigh & Burwood Ltd websites including
but not limited to, implied warranties of non-infringement, compatibility,
security, accuracy, conditions of completeness, or any implied warranty
arising from the course of dealing or usage or trade.
We make no warranty that the Ashleigh & Burwood Ltd websites will meet
your requirements or will be uninterrupted, timely, secure or error-free,
that defects will be corrected, or that the site or the server that makes it
available are free of viruses or bugs or represents the full functionality,
accuracy, reliability of the materials. We will not be responsible or liable
to you for any loss of content or material uploaded or transmitted through
the Ashleigh & Burwood Ltd websites.
Notwithstanding any other provision in the Conditions, nothing herein shall
limit your rights as a consumer under English law.
You acknowledge that Ashleigh & Burwood Ltd, will not be liable, in
contract, tort (including, without limitation, negligence), pre-contract or
other representations (other than fraudulent or negligent
misrepresentations) or otherwise out of or in connection with the Conditions
any economic losses (including without limitation loss of revenues,
profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect or consequential losses;
In any case whether or not such losses were within the contemplation of the
parties at the date of the Conditions, suffered or incurred by that party
arising out of or in connection with the provisions of any matter under the
Conditions. Nothing in the Conditions shall exclude or limit our liability
for death or personal injury resulting from our negligence or that of our
servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any
reason unenforceable, then that provision shall be deemed to be severable
from the Conditions and shall not affect the validity and enforceability of
any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a
waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall
be construed as separately applying and surviving even if for any reason one
or other of those provisions is held to be inapplicable or unenforceable in
The Conditions (as amended from time to time) contain the entire agreement
between the parties relating to the subject matter covered and supersedes
any previous agreements, arrangements, undertakings or proposals, written or
oral, between the parties in relation to such matters. No oral explanation
or oral information given by any party shall alter the interpretation of the
Conditions. You confirm that, in agreeing to accept the Conditions, you have
not relied on any representation save in so far as the same has expressly
been made a representation in the Conditions and you agree that you shall
have no remedy in respect of any misrepresentation which has not become a
term of the Conditions save that your agreement contained in this Clause
shall not apply in respect of any fraudulent or negligent misrepresentation
whether or not such has become a term of the Conditions.
The Conditions shall be governed by and
construed in accordance with the laws of England and you irrevocably submit
to the exclusive jurisdiction of the courts of England.
Universal Terms and Conditions
All Web site design, text, graphics, the selection and arrangement thereof,
and all software compilations, underlying source code, software (including
applets) and all other material on this Web site are copyright Ashleigh
& Burwood Ltd and its affiliates, or their content and technology
providers. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print in hard copy
portions of this Web site for the sole purpose of placing an order with
Ashleigh & Burwood Ltd or using this Web site as a shopping resource.
Any other use of materials on this Web site, including reproduction for
purposes other than those noted above, modification, distribution, or
republication, without the prior written permission of Ashleigh &
Burwood Ltd is strictly prohibited.
Ashleigh & Burwood Ltd referenced on this Web site is the trademark or
registered trademark of Ashleigh & Burwood Ltd in the UK and/or other
countries. Other product and company names mentioned on this Web site may be
the trademarks or registered trademarks of their respective owners.
To the fullest extent permitted at law, Ashleigh & Burwood Ltd is
providing this web site and its contents on an "as is" basis and make no
(and expressly disclaims all) representations or warranties of any kind,
express or implied, with respect to this web site or the information,
content, materials or products included in this site including, without
limitation, warranties of merchantability and fitness for a particular
purpose. In addition, Ashleigh & Burwood Ltd does not represent or
warrant that the information accessible via this web site is accurate,
complete or current. Price and availability information is subject to change
Free Delivery Offer
Please see our Delivery page for more information about our Free Delivery
Rewards & Offers - Further Information
These are special offers such as ‘buy one get one free' deals on specific
products. These offers are normally accessible from the product page itself.
As long as you have selected to receive our emails, you will be kept
informed by email of all Ashleigh & Burwood Special Offers so that you
don't miss out.
We may email you with Discount Codes (also known as coupon codes) for offers
we are running online. Discount Codes will automatically be placed into your
basket via the link in the email we send you. If you have an issue with this
the code can be entered manually during the checkout process. Discount Codes
can only be used to obtain a specified discount off of your basket total.
Some Discount Codes may only be used once per customer, this will be stated
on the specific terms and conditions page for that offer.
We may email you with Gift Vouchers to give you set amount of money off your
final basket total for an order as part of a special offer. You can use a
Gift Voucher on multiple orders until all of the money has been used. Once
the value of the Gift Voucher has been reduced to 0 it will become inactive.
Gift Vouchers will expire 36 months (3 years) after the creation date. You
cannot use more than 1 Gift Voucher on any 1 order and they cannot be used
in conjunction with Loyalty Point Redemptions or other Discount Codes.
Once you sign up for an account, every time you shop through our website you
will earn Loyalty Points for the account you use to place the order. For
every £1 you spend you'll receive 1 Loyalty Point worth £0.03. You can
redeem points you have earned during the checkout process for money off your
You'll see at the bottom of the shopping basket how many points your current
order is worth, how many points you have collected and your points value in
pounds, plus the option to use these points to redeem money off via a
checkbox above the checkout button.
Although you will always receive Loyalty Points for every order, Loyalty
Points can't be redeemed alongside any other discount.
When redeeming your Loyalty Points against an order please be aware of the
If your order is worth more than the total value of your Loyalty Points then
you must redeem all available Loyalty Points at that time. For example, if
your order is worth £18.00 and you have £16.00 worth of Loyalty Points you
will have to use all of your Loyalty Points to redeem Loyalty Points against
If your order value is less than the value of your Loyalty Points then you
will only be required to spend the equivalent amount of points for this
order and your order total will be reduced to £0.00. For example, if you
have saved £34.00 worth of Loyalty Points and wish to redeem these against
an order worth £18.00, you will be left with £16.00 worth of points.
Points not used during the redeeming process will remain in your account
until they have been redeemed or they expire. Loyalty Points have a lifespan
of 120 months (10 years) and will expire after this period.
To view how many valid Loyalty Points you have collected so far, click on
'My Account' and select the
'Order Information' tab to display details of every order
you have placed online within the last 24 months. Here you will also see
your current and pending Loyalty Points values.
Loyalty points can only be redeemed against orders from
www.ashleigh-burwood.co.uk and must be redeemed within 120 months of being
earned. Loyalty points cannot be used in conjunction with any other form of
discount and only against the account of which they were collected.
Absolutely no cash alternatives will be offered.
Free delivery on Mainland UK orders over £50. Qualifying orders will be
shipped as per our standard delivery method. Shipping costs on the checkout
page will show as £0.00 for qualifying orders. It is still possible to
select Express Delivery but this will be chargeable at the normal rate.
Fragrance or Lamp Of The Month
Each calendar month, a fragrance lamp and lamp fragrance oil will be
discounted by 25% from the RRP. The products included in this promotion
will display the ‘WAS’ and ‘NOW’ price.
The promotional price will be valid from 00:01 on the 1st day of the month
until 23:59 on the last day of the month
This offer cannot be applied retrospectively to previous orders
Products included in the offer are at Ashleigh & Burwood Limited sole discretion.
Price displayed is after discount has been applied. No further discount applied at checkout.
Any refunds will take this offer into account
This offer cannot be applied retrospectively to previous orders
Offer subject to availability, while stocks last.
Ashleigh & Burwood reserve the right to amend or remove this offer at any time.
Not be to used in conjunction with any other promotion or discount code
Testimonials and / or Feedback
If you submit a testimonial and / or feedback to us using our testimonials
form, contact us form, product review form or via email or otherwise, then
you agree that we may publish your testimonial and / or feedback, together
with your name and any other information that you submit using the form(s)
or email(s) or otherwise, on this website (and on any successor website that
we may operate from time to time), on such page and in such position as we
may determine in our sole discretion.
You further agree that we may edit the testimonial and / or feedback and
publish edited or partial versions of the testimonial and / or feedback.
However, we will never edit a testimonial and / or feedback in such a way as
to create a misleading impression of your views or display any information
that we feel could be deemed 'personally identifiable'. You may have us
remove your content by giving to us 30 days' written notice of termination.
If you wish to register a complaint please complete the following form and
we will endeavour to get in touch as soon as possible.
Customer Complaints Form
Gift Wrapping T&C
When an order for gift wrapping is made please be aware this is a
non-refundable service regardless of whether the order is returned or
Contacting Ashleigh & Burwood
Telephone: +44 (0)1932 267060
Fax: +44 (0)1932 267080
Email: [email protected]
F.A.O Retail Sales
Ashleigh & Burwood Ltd, Heritage House, Pool Road, West Molesey,
Surrey KT8 2NU, United Kingdom