Please read these terms and conditions before using this website. Check frequently to see any updates or changes to our terms and conditions or privacy policies.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Ashleigh & Burwood websites.
Ashleigh & Burwood reserve the right to:
modify or withdraw, temporarily or permanently, any Ashleigh & Burwood website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Ashleigh & Burwood website; and/or change the Conditions from time to time, and your continued use of the this website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms & Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Ashleigh & Burwood websites.
Third Party Links
In an attempt to provide increased value to our customers, we may provide links to other Ashleigh & Burwood online services or resources or third party websites. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources. Ashleigh & Burwood have a policy not to pass our customer details onto third parties.
All orders are subject to acceptance in accordance with our Terms & Conditions, Order Acknowledgement Policy and availability. If the Product you have ordered is not available from stock you will not be able to place an order on the Ashleigh & Burwood shop website. However, if an order is accepted for which there is no current stock you will be contacted by email or telephone and will have the option either to wait until the item is available from stock, make a substitution or to cancel or refund your order.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from ashleigh-burwood.co.uk
Order acknowledgement policy
Please note that your order will become a legally binding contract upon despatch of your order.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Ashleigh & Burwood Ltd. reserves the right at any time after receipt of your order to accept or decline your order for any reason. Ashleigh & Burwood Ltd reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.
The contract between you and Ashleigh & Burwood Ltd will be completed on the despatch of the products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with our Cancellation Policy. The sale contract is therefore completed in England and is subject to English law.
We reserve the right to reject any offer to purchase by you at any time.
Once you submit an order, we immediately prepare all stock items for delivery. You can cancel your order at any stage until delivery. If you would like to request the cancellation of an order, please contact us on +44(0) 1932 267060 as soon as possible, or email this information to [email protected] Please inform us of any cancellation at the earliest opportunity.
You have the right to cancel any order placed on this site until the goods have been collected from us for despatch. Should you wish to cancel any order placed with Ashleigh & Burwood, please call our customer services on +44(0) 1932 267060 immediately.
Call our customer services on +44(0) 1932 267060 for more details or visit our returns page.
If for any reason you are not satisfied with your Ashleigh & Burwood product(s), you have the right to return the goods to us within 30 calendar days of receipt. Carriage will be at your expense. You will be refunded to your credit card account, the full value of the returned goods. Shipping costs are not refundable. Please contact our customer services on +44(0) 1932 267060 for more details or visit our returns page.
If transit carton(s) appear to be damaged, receipt of goods must be refused.
Ashleigh & Burwood Ltd stands by the high quality of all its products. Each product will have been inspected prior to packing. In the unlikely event of a problem please contact us in the first instance on +44(0) 1932 267060.
Any errors or damage to goods in transit must be notified within 14 days of receipt of goods, or else a credit/refund cannot be issued.
Description of products
All details, descriptions and prices of products appearing on the Ashleigh & Burwood shop website are correct at the time of input. Although we aim to keep the website as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.
Please note actual colours may vary from the images shown due to differences in monitor displays and the handcrafted nature of many of our products.
All prices are correct at the time of entering information. You will receive an electronic confirmation of receipt of your order via email. Payment can be made by any of the specified payment methods. Payment will be debited and cleared by SagePay online payment services.
You confirm that the credit/debit card that is being used is yours.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Ashleigh & Burwood Ltd offers the following variety of payment methods:
Visa Debit / Delta
Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
Please note that we cannot accept payment for website orders over the phone. In order to maintain a high level of security and to protect your credit card details we ask that you process your credit card payment through our secure payment gateway during the checkout process.
We no longer accept cheques as payment for online order.
We endeavour to despatch all goods within 24 business hours of receipt of payment by credit/debit card.
The goods shall be at the buyers risk after delivery.
All goods remain the property of Ashleigh & Burwood Ltd. until payment has been cleared in full by our bank.
Refusal of transaction
We reserve the right to withdraw any products from the website at any time and/or remove, screen or edit any materials or content. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
We will not be liable to you or any third party by reason of our withdrawing any product from Ashleigh & Burwood websites, whether or not that product has been sold; removing, screening or editing any materials or content; refusing to process a transaction or suspending any transaction after processing has begun.
The eligibility to purchase products on the website is limited to those parties who satisfy our eligibility criteria. By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your credit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Credit card security
All orders are 'encrypted' to ensure safe transmission to us. We utilise secure server software (SSL) to ensure your information cannot be read as it travels over the Internet.
To be eligible to order products on the Ashleigh & Burwood websites and lawfully enter into and form contracts on the website under English law you must provide your real name, phone number, email address, credit card details and other requested information. Purchases on the Ashleigh & Burwood websites can only be made by those individuals aged over 18 years of age who meet these terms of eligibility, who have been issued a valid credit card by a bank acceptable to us, whose applications are acceptable to us and who have authorised us to process a charge or charges on their credit card in the amount of the total purchase price for any products which they purchase.
General terms and conditions
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Ashleigh & Burwood Ltd websites shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the this website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited.
You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
Ashleigh & Burwood Ltd websites may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
We always try to maintain our stock levels. There may however be occasions where goods cannot be sent because they are out of stock. Should this situation arise, we will contact you (usually by telephone), to offer you an alternative product or to inform you that this item will be removed from your order.
The goods shall be at the buyers risk after delivery.
All goods remain the property of Ashleigh & Burwood Ltd until payment has been cleared in full by our bank.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on this website, we make no warranties, whether express or implied, in relation to its accuracy.
The Ashleigh & Burwood websites are provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Ashleigh & Burwood Ltd websites, or any transaction that may be conducted on or through the Ashleigh & Burwood Ltd websites including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage or trade.
We make no warranty that the Ashleigh & Burwood Ltd websites will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Ashleigh & Burwood Ltd websites.
Notwithstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under English law.
You acknowledge that Ashleigh & Burwood Ltd, will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
In any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
The Conditions (as amended from time to time) contain the entire agreement between the parties relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings or proposals, written or oral, between the parties in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of the Conditions. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save in so far as the same has expressly been made a representation in the Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Universal Terms and Conditions
All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Ashleigh & Burwood Ltd and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Ashleigh & Burwood Ltd or using this Web site as a shopping resource. Any other use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without the prior written permission of Ashleigh & Burwood Ltd is strictly prohibited.
Ashleigh & Burwood Ltd referenced on this Web site is the trademark or registered trademark of Ashleigh & Burwood Ltd in the UK and/or other countries. Other product and company names mentioned on this Web site may be the trademarks or registered trademarks of their respective owners.
To the fullest extent permitted at law, Ashleigh & Burwood Ltd is providing this web site and its contents on an "as is" basis and make no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Ashleigh & Burwood Ltd does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice.
Free Delivery Offer
Please see our Delivery page for more information about our Free Delivery offer.
These are special offers such as ‘buy one get one free' deals on specific products. These offers are normally accessible from the product page itself. As long as you have selected to receive our emails, you will be kept informed by email of all Ashleigh & Burwood Special Offers so that you don't miss out.
We may email you with Discount Codes (also known as coupon codes) for offers we are running online. Discount Codes will automatically be placed into your basket via the link in the email we send you. If you have an issue with this the code can be entered manually during the checkout process. Discount Codes can only be used to obtain a specified discount off of your basket total. Some Discount Codes may only be used once per customer, this will be stated on the specific terms and conditions page for that offer.
We may email you with Gift Vouchers to give you set amount of money off your final basket total for an order as part of a special offer. You can use a Gift Voucher on multiple orders until all of the money has been used. Once the value of the Gift Voucher has been reduced to 0 it will become inactive. Gift Vouchers will expire 36 months (3 years) after the creation date. You cannot use more than 1 Gift Voucher on any 1 order and they cannot be used in conjunction with Loyalty Point Redemptions or other Discount Codes.
Once you sign up for an account, every time you shop through our website you will earn Loyalty Points for the account you use to place the order. For every £1 you spend you'll receive 1 Loyalty Point worth £0.03. You can redeem points you have earned during the checkout process for money off your current order.
You'll see at the bottom of the shopping basket how many points your current order is worth, how many points you have collected and your points value in pounds, plus the option to use these points to redeem money off via a checkbox above the checkout button.
Although you will always receive Loyalty Points for every order, Loyalty Points can't be redeemed alongside any other discount.
When redeeming your Loyalty Points against an order please be aware of the following conditions:
If your order is worth more than the total value of your Loyalty Points then you must redeem all available Loyalty Points at that time. For example, if your order is worth £18.00 and you have £16.00 worth of Loyalty Points you will have to use all of your Loyalty Points to redeem Loyalty Points against this order.
If your order value is less than the value of your Loyalty Points then you will only be required to spend the equivalent amount of points for this order and your order total will be reduced to £0.00. For example, if you have saved £34.00 worth of Loyalty Points and wish to redeem these against an order worth £18.00, you will be left with £16.00 worth of points.
Points not used during the redeeming process will remain in your account until they have been redeemed or they expire. Loyalty Points have a lifespan of 120 months (10 years) and will expire after this period.
To view how many valid Loyalty Points you have collected so far, click on 'My Account' and select the 'Order Information' tab to display details of every order you have placed online within the last 24 months. Here you will also see your current and pending Loyalty Points values.
Loyalty points can only be redeemed against orders from www.ashleigh-burwood.co.uk and must be redeemed within 120 months of being earned. Loyalty points cannot be used in conjunction with any other form of discount and only against the account of which they were collected. Absolutely no cash alternatives will be offered.
Free delivery on Mainland UK orders over £50. Qualifying orders will be shipped as per our standard delivery method. Shipping costs on the checkout page will show as £0.00 for qualifying orders. It is still possible to select Express Delivery but this will be chargeable at the normal rate.
Offer Of The Month
View our latest Fragrance and Lamp of the Month offer
10% Off - Newsletter Subscription
Sign up to our Newsletter and receive your 10% discount code
If you submit a testimonial and / or feedback to us using our testimonials form, contact us form, product review form or via email or otherwise, then you agree that we may publish your testimonial and / or feedback, together with your name and any other information that you submit using the form(s) or email(s) or otherwise, on this website (and on any successor website that we may operate from time to time), on such page and in such position as we may determine in our sole discretion.
You further agree that we may edit the testimonial and / or feedback and publish edited or partial versions of the testimonial and / or feedback. However, we will never edit a testimonial and / or feedback in such a way as to create a misleading impression of your views or display any information that we feel could be deemed 'personally identifiable'. You may have us remove your content by giving to us 30 days' written notice of termination.
If you wish to register a complaint please complete the following form and we will endeavour to get in touch as soon as possible. Customer Complaints Form
When an order for gift wrapping is made please be aware this is a non-refundable service regardless of whether the order is returned or cancelled.
Telephone: +44 (0)1932 267060
Fax: +44 (0)1932 267080
Email: [email protected]
F.A.O Retail Sales
Ashleigh & Burwood Ltd,
Heritage House, Pool Road, West Molesey,
Surrey KT8 2NU, United Kingdom