Please read the instructions below before using your Fragrance Lamp.
Fragrance Lamp Instructions
How to use your lamp
NOTE: The lamps can be known as Catalytic Lamps, Catalytic Fragrance Lamps, Effusion Lamps, or simply as Fragrance Lamps.
We recommend when changing fragrances that you remove the wick from the lamp and allow the wick to dry before placing into another fragrance.
We also recommend when using the lamp, not to burn the lamp until it runs dry as this can cause excessive wear to the wick.
Fragrance Lamp Care & Cleaning
Care for your Ashleigh & Burwood Fragrance Lamp
The outside of your Ashleigh & Burwood Fragrance Lamp can be easily cleaned using a proprietary furniture or glass polish. Always ensure that the snuffer-cap is on the lamp and that the top is cool before cleaning.
Cleaning the stone/wick assembly
Always contact us before carrying out the cleaning process, or if you have any problems with your fragrance lamp. See below, under the Troubleshooting header.
Lamp Fragrance Safety Cap Instructions
What is a Catalytic Fragrance Lamp?
The origin of the Fragrance Lamp goes back to 1898 when a French pharmacist created the Catalytic Combustion system to disinfect the air in the hospitals. The original models were made of crystal or glass and operated with the same method of purification that is used today: Diffusion by Catalyic Combustion.
The catalytic burner captures and destroys the molecules that carry odours. The mixing of air and the movement from convection ensures that odours are destroyed as well as airbourne microorganisms. Catalytic Fragrance Lamps actually purify the air before perfuming it.
In the 1920's designers were commissioned to create aesthetic bottles to be offered to private consumers. The lamps, which had previously cleansed and purified the air exclusively in an industrial setting, now came into the private home.
While air fresheners and room sprays usually mask odours, Catalytic Lamps actively purify, cleanse and perfume the air in a wide area. Common odours in the home produced by cooking, pets, tobacco and exercising can be safely and effectively removed by using Ashleigh & Burwood Catalytic Lamps.
Does the Ashleigh & Burwood Fragrance Lamp really work against airborne 'bugs'?
Yes, the Ashleigh & Burwood Fragrance Lamp really does help to cleanse and purify the air. Independent tests conducted for Ashleigh & Burwood give the following results for the destruction of common household microorganisms after testing in laboratory conditions.
Allergens - the Ashleigh & Burwood Fragrance Lamp is effective against allergens including bacteria, mould spores and dust mites, with the following clinically proven results after 30 minutes of exposure to the fragrance lamp emissions:
E.coli - 99% destroyed after 30 minutes
S. aureus - 99% destroyed after 30 minutes
E. aerogenes - 99% destroyed after 30 minutes
D. farinae - 99% destroyed after 30 minutes.
S. chartarum - 96% destroyed after 30 minutes.
99.9% removal of tobacco smoke particles after 30 minutes.
Unpleasant Odours - the Ashleigh & Burwood Fragrance Lamp is effective at common household odours such as those from dogs, cats and food spoilage.
Dog: 80% reduction in odour after 30 minutes of exposure.
Cat: 80% reduction in odour after 30 minutes of exposure.
Food spoilage odours: 40% reduction in odour after 30 minutes of exposure.
What are the parts of my lamp and what are they called?
The Crown covers the hot stone to prevent accidental contact. Various designs are available.
The Snuffer-cap covers the catalytic stone. This prevents Fragrance from evaporating when the lamp is not in use. It is also used to cover the hot stone(to turn the Lamp "off").
The Retainer is a small metal clip that holds the stone, collar and wick together. You should never remove this clip.
The Stone is a special porous ceramic material coated in platinum and other rare metals. This is where the Lamp does its work.
The Collar supports the stone and secures the wick in place.
The Wick carries Fragrance from the body to the stone.
The Assembly is a group name for the wick, collar, stone & retainer.
The Neck is a metal crimp attached to the Lamp Body which supports the Assembly.
The Body is the main part of the Lamp that holds the Fragrance.
Where can I get replacement/spare wicks?
You can order the small or the large wick/stone assembly from the shop where you originally bought your Lamp, any retailer of Ashleigh & Burwood Fragrance Lamps or on-line from www.ashleigh-burwood.co.uk.
If you are unsure of the wick size you need please see the bellow size guide and compare to your current wick.
Styles of wicks
Two styles of large wicks on the left hand side and two styles of small wicks on the right hand side.
How do I remove the wick?
Never pull the wick out by the stone always hold the collar and remove the whole Wick/Stone Assembly in one piece. Always ensure that the Stone is completely cooled before touching it.
What is the Snuffer-cap for?
This is one of the most important parts of the Lamp system. As its name implies it is used for covering the Stone to stop the Lamp working. It should also always be put on the Lamp whenever the Lamp is not actually working. If you do not cover the Stone fully when the Lamp is not working, any Fragrance in the Lamp will continue to be fed to the stone where it will evaporate leaving concentrated fragrance in your stone. This is the most common way that the Stone stops working as the micro-pores in the Stone become blocked with fragrance. Always cover the Stone fully with the Snuffer-cap when the Lamp is not in use. If this has happened, follow the instructions below for "How do I clean the Stone?"
Where can I use a Lamp?
There is no particular reason why the Lamp cannot be used in any room in your home, as long as it is on a flat, stable surface away from combustible materials and out of reach of children or pets.
Can I use the Lamp when children or pets are around?
Yes, provided you follow the safety instructions and keep your Lamp out of reach, so that there is no risk of the Lamp being knocked over or touched. Always place your Lamp on a flat stable surface. Remember that the Stone is hot when in use. Always ensure the Crown is on the Lamp when it is in use to prevent contact with the hot Stone.
How long will my Lamp last?
The lamp will last indefinitely as long as the body or neck is not damaged. The question normally means "how long will the stone last?" Provided it is used exclusively with Ashleigh & Burwood's Lamp Fragrance, the instructions are followed and the Lamp is not misused, then each assembly will last for around 250 uses. We are still testing stones that have passed 300 uses and they are working at their optimum level.
How big should the flame be when I start my Lamp?
You should expect a flame of 3-4 inches (75-100mm) the first time you use your Lamp. The more you use the same stone, the smaller the initial flame will be but it will always produce a flame of at least 2-3 inches (50-75mm) to get the Stone up to working temperature.
How much Fragrance should I put in the Lamp?
Do not fill the lamp more than 2/3 full of Fragrance or spillage may occur. If you do overfill the lamp, carefully pour the excess back into the fragrance bottle, wipe down the lamp with a damp cloth, replace the wick/stone assembly, cover with the snuffer-cap and leave for 20-30 minutes to prime before using. The Lamp does not show an obvious flame or smoke so it is easy to forget your Lamp is working.
Can I leave the Fragrance Lamp on all the time?
No, You should never leave your fragrance lamp on for more than 40 minutes. This is to ensure the longevity of the Wick Assembly
Can I leave my Lamp filled if I am not going to use it for a long time?
If you know you will not be using your Lamp for extended periods, it is best to leave it empty. Pour any surplus Fragrance carefully back into the original bottle, using the funnel supplied with your lamp. Leaving a Lamp filled for extended periods may cause fragrance to accumulate in the stone making it difficult to light. If you have any problems lighting the Stone after extended periods without use, follow the instructions below for "How do I clean the Stone".
How do I change the Fragrance?
You can empty out the previous fragrance if you like, back into its original bottle, using the funnel provided in the lamp box. However please take care when doing so to avoid spillage, and should there be any spillage please wipe up immediately and leave for up to an hour to completely dry. Otherwise, it is possible to simply allow the lamp to burn dry of the previous fragrance, although we do not recommend doing this too often as it can cause excessive wear to the wick/stone. As mentioned in the Fragrance Lamp Instructions.
The Stone is chipped, can I still use it?
If your stone should become accidentally damaged your Lamp will not work efficiently. Fit a new Wick/Stone Assembly before using your Lamp again.
My Stone is light grey in colour and will not light; what is wrong?
Fragrance is not being delivered to the stone. Check that your Lamp contains Fragrance, this is especially important with opaque lamps. Check also that the wick is inserted fully into the lamp so that the bottom of the wick is in the Fragrance. After checking this, put the Snuffer-cap on the Lamp for 20-30 minutes to prime it and then re-light.
If the Stone is dark grey/black in colour and will light but it produces a very small flame but does not work when I blow out the flame, what should I do?
Fragrance is not being delivered efficiently to the Stone. Check that your Lamp contains Fragrance, this is especially important with opaque lamps. Check also that the wick is inserted fully into the lamp so that the bottom of the wick is in the Fragrance. After checking this, put the Snuffer-cap on the Lamp for 20-30 minutes to prime it and then re-light. If this does not work it is likely your stone has become clogged with fragrance. Follow the instructions below for "How do I clean the Stone?"
The Stone is dark grey/black in colour but will not light, why?
The stone has become clogged with fragrance. This is most likely because the Snuffer-cap was not put on the Lamp when it was not in use. Fragrance has concentrated in the Stone making it difficult to light. Follow the instructions below for "How do I clean the Stone?"
What is happening if my Lamp produces a large flame but does not continue to work when this flame is extinguished?
It is most likely that the flame was extinguished before the stone had reached its working temperature. Put the Snuffer-cap on the Lamp and leave it for 20-30 minutes to prime. Light the stone again and allow the flame to burn for a full 2 - 3 minutes before extinguishing. Please note that after igniting the stone, the catalytic effect is optimised between 2 and 3 minutes. If this does not work it is likely your stone has become clogged. Follow the instructions below for "How do I clean the Stone?"
I sometimes see faint white 'smoke' coming from my Lamp when I use it. What is this?
There is a small amount of water in the Lamp Fragrance. Occasionally, especially if there is a draught, this water vapour and/or elements of the fragrance compound itself can be seen coming from the Stone.
Why is the level of Fragrance going down even though I have not used my Lamp?
This is most probably because the Wick/Stone Assembly has not been fitted into the Lamp correctly. If the Collar of the Wick/Stone assembly is not fully inserted into your lamp, the Fragrance will slowly evaporate. This can also happen if the Snuffer-cap is not fully pushed down to cover the Stone. Remove the Wick/Stone Assembly and check that there is Fragrance in your Lamp, topping up if necessary. Replace the Wick/Stone Assembly, ensuring the collar is fully inserted into the neck. Put on the Snuffer-cap and leave for 20-30 minutes to prime before using.
How do I clean the Stone?
Always contact us before carrying out the cleaning process, or if you have any problems with your fragrance lamp.
To clean a Stone/Wick Assembly.
The following should be done away from naked flames in a ventilated area.
n.b. For a very badly clogged stone, follow steps 1-7 again, this time leaving the stone soaking for a longer period, for example 48 hours.
If you would like further information, suggestions, or any help or advice in using your Lamp, please don't hesitate to contact us and we would be very happy to help.
What is Ashleigh & Burwood Lamp Fragrance made from?
The basis of the Lamp Fragrance, and the important fuel which keeps the catalytic process working, is an alcohol called isopropyl alcohol. A very common alcohol, it is the same form of alcohol which is commonly used in hospital anti-bacterial handwashes for example. The other ingredients are distilled water, and the fragrance compound itself.
Are Ashleigh & Burwood Lamp Fragrances natural?
Our main range of Lamp Fragrances use a blend of natural, nature identical and plant extracts as components. Our typical fragrance composition is similar in style to most high-end designer perfumes for example, or many of the well known high-end designer candle brands. None of our fragrances are tested on animals, and we are wholeheartedly against testing products on animals. Our Aromatherapy Lamp Fragrances (product codes PFL950 – PFL955) use only 100% pure essential oils as the fragrance component.
Can any other types of fragrance be put into the Lamp, e.g. Diffuser Liquid, Lamp Oil or Essential Oils?
Unfortunately not. The fragrances are specially developed by Ashleigh & Burwood to work efficiently with your Lamp. Using other types of fragrance could be dangerous and will damage the Catalytic-stone.
Can you mix Ashleigh & Burwood Lamp Fragrances?
Yes, you can mix any of the Ashleigh & Burwood Lamp Fragrances to create your bespoke scent.
I find the fragrance too strong, what can I do?
Firstly, be sure that you are not using the lamp for extended periods of time, especially in smaller rooms and when the door(s) and window(s) are closed. Fragrance Lamps are incredibly effective at fragrancing the air (unlike a room spray for example where the fragrance droplets will fall to the ground after a few minutes) and you will find that the fragrance lingers for several hours in the room after the lamp has been stopped. If you feel that it is the fragrance itself which is too strong for your liking, then it is possible to dilute down one of our Lamp Fragrances, using the Neutral (unfragranced) variety – this is product code PFL900 for the 250ml bottle, and PFL928 for the 500ml bottle. You can mix in any ratio you like until you find the level which best suits you.
Inhalation: Remove from exposure site to fresh air, keep at rest. Contact physician if symptoms persist, ensure you keep the fragrance bottle with you as this contains important information for the physician.
Eye Exposure: Flush immediately with water for at least 15 minutes while holding eyelids open. Contact physician if symptoms persist, ensure you keep the fragrance bottle with you as this contains important information for the physician.
Skin Exposure: Remove contaminated clothes. Wash thoroughly with soap and water. Contact physician if symptoms persist, ensure you keep the fragrance bottle with you as this contains important information for the physician.
Ingestion: If swallowed, do not induce vomiting. Seek immediate medical assistance for additional treatment. If vomiting occurs spontaneously, keep head below hips to prevent aspiration. Ensure you keep the fragrance bottle with you as this contains important information for the physician.
Advice to Physician: Call a doctor or poison control centre for guidance.