Delivery (Shipping & Handling)

Please note our delivery charges and transit times are provided by our courier, please see the Delivery Information section below for more details.


UK Delivery

Standard UK Mainland: £3.50
Delivery within 2-3 working days.
[Free Delivery on orders over £50 inc. vat]

Express UK Mainland: £5.99
Order before 1pm Monday - Friday to receive your order next working day (please note that any Express orders placed on Fridays will be delivered the following Monday, or Tuesday in the case of Bank Holidays).

UK Highlands & Offshore Islands: £14.99
Delivery within 2-4 working days.
[Free Delivery on orders over £80 inc. vat]

UK Northern Ireland: £16.99
Delivery within 2-4 working days.
[Free Delivery on orders over £85 inc. vat]

Southern Ireland / EIRE: £16.99
Delivery within 2-4 working days.
[Free Delivery on orders over £85 inc. vat]

UK Jersey & Guernsey: £14.99
Delivery within 2-4 working days.
[Free Delivery on orders over £80 inc. vat]

UK Zones are explained in Delivery Zone section below.


EU Delivery

Austria: £16.99
Delivery within 3-5 working days.
[Free Delivery on orders over £85 inc. vat]

Belgium / Netherlands: £14.99
Delivery within 2-4 working days.
[Free Delivery on orders over £80 inc. vat]

Croatia: £59.99
Delivery within 8-10 working days.
Please note a customs charge of £29.00 is included in the delivery cost.
[Free Delivery on orders over £130 inc. vat]

Czech Republic: £19.99
Delivery within 4-6 working days.
[Free Delivery on orders over £90 inc. vat]

Denmark: £19.99
Delivery within 3-5 working days.
[Free Delivery on orders over £90 inc. vat]

Finland: £24.99
Delivery within 5-7 working days.
[Free Delivery on orders over £95 inc. vat]

France: £14.99
Delivery within 2-4 working days.
[Free Delivery on orders over £80 inc. vat]

Germany: £14.99
Delivery within 2-4 working days.
[Free Delivery on orders over £80 inc. vat]

Hungary: £19.99
Delivery within 5-7 working days.
[Free Delivery on orders over £90 inc. vat]

Italy: £24.99
Delivery within 4-6 working days.
[Free Delivery on orders over £95 inc. vat]

Latvia: £24.99
Delivery within 8-10 working days.
[Free Delivery on orders over £95 inc. vat]

Lithuania: £24.99
Delivery within 8-10 working days.
[Free Delivery on orders over £95 inc. vat]

Luxembourg: £14.99
Delivery within 2-4 working days.
[Free Delivery on orders over £80 inc. vat]

Poland: £19.99
Delivery within 5-7 working days.
[Free Delivery on orders over £90 inc. vat]

Portugal: £29.99
Delivery within 5-7 working days.
[Free Delivery on orders over £100 inc. vat]

Romania: £36.99
Delivery within 8-10 working days.
[Free Delivery on orders over £120 inc. vat]

Slovenia: £19.99
Delivery within 5-7 working days.
[Free Delivery on orders over £90 inc. vat]

Slovakia: £19.99
Delivery within 4-6 working days.
[Free Delivery on orders over £90 inc. vat]

Spain (exc Canary Islands): £29.99
Delivery within 4-6 working days.
[Free Delivery on orders over £100 inc. vat]

Sweden: £19.99
Delivery within 5-7 working days.
[Free Delivery on orders over £90 inc. vat]

Switzerland: £48.99
Delivery within 3-5 working days.
Please note a customs charge of £29.00 is included in the delivery cost.
[Free Delivery on orders over £120 inc. vat]


USA & Rest of the World

Please DO NOT place orders through our website. We cannot ship to the USA or Rest of the World due to extreme shipping costs and in some cases anti-dumping legislation. If you do place an order it will be cancelled and your money refunded. We are sorry for any inconvenience this may cause.


Delivery Zones

UK Mainland [Zone 1] - England, Wales, Scotland excluding Highlands & Islands. This zone is made up of all post codes not mentioned in Zones 2 & 3

UK Highlands & Offshore Islands [Zone 2] - Scotland Highlands & Offshore Islands, Isle of Man and Isle of Wight. Postcodes: FK 17-21, IM, IV, HS, KA27-28, KW, PA20-99, PH15-99, TR21 - 25, ZE and Isle of Wight

UK Northern Ireland [Zone 3] - Northern Ireland Postcodes: BT


Delivery Information

Due to the nature of home fragrance products and recent legislation regarding the transport of liquids, please note that we are not permitted to use Royal Mail as our carrier for some of our products. By law we are required to use designated couriers, who can handle products of this type. The couriers themselves define the geographical boundaries of our delivery options, and also govern the respective charges for each area. The couriers’ costs to deliver to certain areas of mainland UK are unfortunately significantly higher, and regrettably the costs are such that we would be unable to absorb these charges within our free delivery threshold without imposing higher prices on all our customers. It is for this reason that we have elected to maintain our existing retail prices for all customers.


Important Shipping Information

Your order will be despatched using our Specialist Delivery Management Company: Global Freight Solutions or Royal Mail’s Tracked 48 service if ordered products allow. GFS and Royal Mail work tirelessly with many of the world's leading courier companies to ensure that you are getting the best delivery service available and that your goods are shipped quickly and accurately to the required destination.


Tracking

Once your order has been despatched from our warehouse will be emailed with your unique tracking number (14 digit if it is delivered via DPD or 11 characters ending with “GB" if it is delivery via Royal Mail) and details of your allocated 1 hour Estimated Time of Arrival (ETA) window (1 hour window from DPD or 2-4 hours window from Royal Mail).

You can use this tracking number to track your parcel on the couriers’ website: GFS or Royal Mail.

Goods are normally despatched within 24 business hours. You should receive your order 2 – 3 business days from ordering. However please allow up to 5 working days for UK delivery or 10 working days for EU delivery.

Our couriers have the following procedures in place should no one be available to sign for your parcel:

DPD:

  • DPD will take the delivery out on day one and if they leave a card the item will automatically be taken out following day.
  • On day two if they are not successful in delivering they will card again.
  • On day three if the third attempt is not successful DPD will deliver to the nearest DPD pick up shop and advise via a card where they have left it and advise how long the customer will have to collect it. A Predict message will also be sent to the customer advising the same.
  • If the customer has given DPD a mobile or email address they will send them a prompt after day 3 and on day 7 to remind them that they have something to collect.
  • If the parcel has not been collected in that time the DPD driver will collect and return to the sender

Also with DPD Pickup, if customers are not going to be at home for a delivery, an 'in-flight' option is now available through the text and email notifications, by which the delivery can be diverted to a local DPD Pickup point.

Royal Mail:

  • Royal Mail will leave a Something for you card. This will explain that Royal Mail tried to make a delivery. The customer can then collect the item from their local Customer Service Point or arrange a Redelivery.

Delivery is normally via DPD (courtesy of GFS) or occasionally Royal Mail and orders are normally received by you 2 – 3 business days from ordering. Should your order not arrive within 5 working days of ordering, please contact Ashleigh & Burwood Ltd by email or telephone to highlight the issue.

Email: [email protected]
Telephone: +44 (0)1932 267060


How to get a Better Delivery Experience

Our deliveries will require a signature upon delivery, however we can leave your order safe if you tell us to do so. If you are not sure that you will be at the delivery address to accept and sign for your delivery please add a short message (no more than 140 characters) instructing us to do so in the customer comments section of your order.

Examples:

  • 'Can be left with a neighbour'
  • 'Leave in Purple Box by front door'
  • 'Can be left in treehouse in rear garden'

You can also let us know any special requirements you may have in the customer comments section of your order, such as plain unbranded packaging for a gift, or a birthday message to be added inside the parcel. We are here to help.


Delivery charges are non-refundable. There is no minimum order quantity.

Looking to order products to sell in your shop? Please head over to our trade website: www.ashleigh-burwood-trade.co.uk