Delivery (Shipping & Handling)

Your Products Delivered Safely

We continue to work within the Government guidelines to help process and despatch your orders. We have a handful of dedicated staff (all observing a strict 2m distance rule) still picking and packing orders.

Our colleagues at DPD and Royal Mail have also notified us of changes to their procedures. They have implemented ‘distancing and prevention’ measures, meaning they will stand at a distance and customers will no longer be required to sign handheld units when receiving their orders. Drivers will instead log the name of the person accepting the delivery.

Details of any further changes to these procedures will be notified here.

Stay safe,
The Team at Ashleigh & Burwood

PLEASE NOTE: Our delivery charges and transit times are provided by our courier, please see the Delivery Information section below for more details.

All delivery companies are experiencing high volumes due to the increased uptake of online shopping, and the ongoing COVID restrictions, and despite their investment in extra resources, some customers may experience slightly longer delivery timescales than normal, we thank you for your patience and understanding.

UK Delivery

Standard UK Mainland: £3.50
Delivery within 2-4 working days but we do ask customers to allow up to 7 days for delivery particularly during busy periods..
[Free Delivery on orders over £50 inc. vat]

Express UK Mainland: £5.99
Order before 1pm Monday - Friday to receive your order next working day (please note that any Express orders placed on Thursdays after 1pm will be delivered the following Monday, or Tuesday in the case of Bank Holidays).

UK Highlands & Offshore Islands: £14.99
Delivery within 2-4 working days.
[Free Delivery on orders over £80 inc. vat]

UK Northern Ireland: £16.99
Delivery within 2-4 working days.
[Free Delivery on orders over £85 inc. vat]

UK Jersey & Guernsey: £14.99
Delivery within 2-4 working days.
[Free Delivery on orders over £80 inc. vat]

UK Zones are explained in Delivery Zone section below.


It is with great sadness that we are unfortunately no longer able to accept new EU orders for the foreseeable future. If you do place an order it will be cancelled and your money refunded. We are sorry for any inconvenience caused.

USA & Rest of the World

Please DO NOT place orders through our website. We cannot ship to the USA or Rest of the World due to extreme shipping costs and in some cases anti-dumping legislation. If you do place an order it will be cancelled and your money refunded. We are sorry for any inconvenience this may cause.

Delivery Zones

UK Mainland [Zone 1] - England, Wales, Scotland excluding Highlands & Islands. This zone is made up of all post codes not mentioned in Zones 2 & 3

UK Highlands & Offshore Islands [Zone 2] - Scotland Highlands & Offshore Islands, Isle of Man and Isle of Wight. Postcodes: FK 17-21, IM, IV, HS, KA27-28, KW, PA20-99, PH15-99, TR21 - 25, ZE and Isle of Wight

UK Northern Ireland [Zone 3] - Northern Ireland Postcodes: BT

Delivery Information

Due to the nature of home fragrance products and recent legislation regarding the transport of liquids, please note that we are not permitted to use Royal Mail as our carrier for some of our products. By law we are required to use designated couriers, who can handle products of this type. The couriers themselves define the geographical boundaries of our delivery options, and also govern the respective charges for each area. The couriers’ costs to deliver to certain areas of mainland UK are unfortunately significantly higher, and regrettably the costs are such that we would be unable to absorb these charges within our free delivery threshold without imposing higher prices on all our customers. It is for this reason that we have elected to maintain our existing retail prices for all customers.

Important Shipping Information

Your order will be despatched using our Specialist Delivery Management Company: Global Freight Solutions or Royal Mail’s Tracked 48 service if ordered products allow. GFS and Royal Mail work tirelessly with many of the world's leading courier companies to ensure that you are getting the best delivery service available and that your goods are shipped quickly and accurately to the required destination.


Once your order has been despatched from our warehouse will be emailed with your unique tracking number (14 digit if it is delivered via DPD or 11 characters ending with “GB" if it is delivery via Royal Mail) and details of your allocated 1 hour Estimated Time of Arrival (ETA) window (1 hour window from DPD or 2-4 hours window from Royal Mail).

You can use this tracking number to track your parcel on the couriers’ website: GFS or Royal Mail.

Goods are normally despatched within 24 business hours. You should receive your order 2 – 3 business days from ordering. However please allow up to 5 working days for UK delivery or 10 working days for EU delivery.

Our couriers have the following procedures in place should no one be available to sign for your parcel:


  • DPD will take the delivery out on day one and if they leave a card the item will automatically be taken out following day.
  • On day two if they are not successful in delivering they will card again.
  • On day three if the third attempt is not successful DPD will deliver to the nearest DPD pick up shop and advise via a card where they have left it and advise how long the customer will have to collect it. A Predict message will also be sent to the customer advising the same.
  • If the customer has given DPD a mobile or email address they will send them a prompt after day 3 and on day 7 to remind them that they have something to collect.
  • If the parcel has not been collected in that time the DPD driver will collect and return to the sender

Also with DPD Pickup, if customers are not going to be at home for a delivery, an 'in-flight' option is now available through the text and email notifications, by which the delivery can be diverted to a local DPD Pickup point.

Royal Mail:

Delivery is normally via DPD (courtesy of GFS) or occasionally Royal Mail and orders are normally received by you 2 – 3 business days from ordering. Should your order not arrive within 5 working days of ordering, please contact Ashleigh & Burwood Ltd by email or telephone to highlight the issue.

Email: [email protected]
Telephone: +44 (0)1932 267060

How to get a Better Delivery Experience

Please note: Due to Covid-19 Coronavirus, deliveries are being made using different procedures to usual. Please see notes at the top of this section.

Our deliveries will require a signature upon delivery, however we can leave your order safe if you tell us to do so. If you are not sure that you will be at the delivery address to accept and sign for your delivery please add a short message (no more than 140 characters) instructing us to do so in the customer comments section of your order.


  • 'Can be left with a neighbour'
  • 'Leave in Purple Box by front door'
  • 'Can be left in treehouse in rear garden'

You can also let us know any special requirements you may have in the customer comments section of your order, such as plain unbranded packaging for a gift, or a birthday message to be added inside the parcel. We are here to help.

Delivery charges are non-refundable. There is no minimum order quantity.

Looking to order products to sell in your shop? Please head over to our trade website: