Our delivery charges and transit times are provided by our courier, please see the Delivery Information section below for more details.

Delivery Zones

UK Mainland [Zone 1]

England, Wales, Scotland excluding Highlands & Islands. This zone is made up of all post codes not mentioned in Zones 2 & 3.

Standard shipping rates to Zone 1 destinations is £3.95. Express delivery to Zone 1 destinations is £6.95.

Please note: For Express Delivery, order before 1pm Monday – Friday to receive your order next working day (please note that any Express orders placed on Fridays will be delivered the following Monday, or Tuesday in the case of Bank Holidays).

UK Highlands & Offshore Islands [Zone 2]

Scotland Highlands & Offshore Islands, Isle of Man and Isle of Wight. Postcodes: FK 17-21, IM, IV, HS, KA27-28, KW, PA20-99, PH15-99, TR21 – 25, ZE and Isle of Wight.

Shipping rates to Zone 2 destinations is £14.99.

UK Northern Ireland [Zone 3]

Northern Ireland Postcodes: BT.

Shipping rates to Zone 3 destinations start from £14.99.

Please note that the rates above are set by our carriers. Unfortunately, due to the nature of our goods, we do have to send parcels via a designated carrier that is approved to handle our types of products. As such, this can have an impact on the delivery charges set.

Europe, USA & Rest of the World

Please DO NOT place orders through our website. We cannot ship to Europe, the USA or Rest of the World due to extreme shipping costs and in some cases anti-dumping legislation. If you do place an order it will be cancelled and your money refunded. We are sorry for any inconvenience this may cause.

Delivery Information

Due to the nature of home fragrance products and recent legislation regarding the transport of liquids, by law, we are required to use designated couriers, who can handle products of this type. The couriers themselves define the geographical boundaries of our delivery options, and also govern the respective charges for each area. The couriers’ costs to deliver to certain areas of the UK are unfortunately significantly higher, and regrettably the costs are such that we would be unable to absorb these charges within our free delivery threshold without imposing higher prices on all our customers. It is for this reason that we have elected to maintain our existing retail prices for all customers.

Important Shipping Information

Depending on the nature of the products ordered, your order will be despatched using DHL UK (and other occasional providers) through our Specialist Delivery Management Company, Agile Global Logistics (AGL). AGL work tirelessly with many of the world’s leading courier companies to ensure that you are getting the best delivery service available and that your goods are shipped quickly and accurately to the required destination.


Once your order has been despatched from our warehouse will be emailed with your unique tracking number (14 digit if it is delivered via DHL UK) and details of your allocated 1 hour Estimated Time of Arrival (ETA) window.

You can use this tracking number to track your parcel on DHL’s website here.

Goods are normally despatched within 24 business hours. You should receive your order 2 – 3 business days from ordering, however please allow up to 5 working days for UK delivery – particularly during busy trading periods.

Our couriers have the following procedures in place should no one be available to sign for your parcel:

  • DHL UK will take the delivery out on day one and if they leave a card the item will automatically be taken out following day.
  • On day two if they are not successful in delivering they will card again.
  • On day three if the third attempt is not successful DHL UK will deliver to the nearest DHL pick up shop and advise via a card where they have left it and advise how long the customer will have to collect it. A Predict message will also be sent to the customer advising the same.
  • If the customer has given DHL UK a mobile or email address they will send them a prompt after day 3 and on day 7 to remind them that they have something to collect.
  • If the parcel has not been collected in that time the DHL driver will collect and return to the sender

Also with DHL Pickup, if customers are not going to be at home for a delivery, an ‘in-flight’ option is now available through the text and email notifications, by which the delivery can be diverted to a local DHL Pickup point.

Should your order not arrive within 5 working days of ordering, please contact Ashleigh & Burwood Ltd by email or telephone to highlight the issue.

Email: [email protected]

Telephone: +44 (0)1932 267060

How to get a Better Delivery Experience

Our deliveries will require a signature upon delivery, however we can leave your order safe if you tell us to do so. If you are not sure that you will be at the delivery address to accept and sign for your delivery please add a short message (no more than 140 characters) instructing us to do so in the customer comments section of your order.


  • ‘Can be left with a neighbour’
  • ‘Leave in Purple Box by front door’
  • ‘Can be left in treehouse in rear garden’

You can also let us know any special requirements you may have in the customer comments section of your order, such as plain unbranded packaging for a gift, or a birthday message to be added inside the parcel. We are here to help.

Description of products

All details, descriptions and prices of products appearing on the Ashleigh & Burwood shop website are correct at the time of input. Although we aim to keep the website as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.

Colour disclaimer

Please note actual colours may vary from the images shown due to differences in monitor displays.


All prices are correct at the time of entering information. You will receive an electronic confirmation of receipt of your order via email. Payment can be made by any of the specified payment methods. Payment will be debited and cleared by SagePay online payment services.

You confirm that the credit/debit card that is being used is yours.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Payment methods

Ashleigh & Burwood Ltd offers the following variety of payment methods:

  • Visa
  • Visa Debit / Delta
  • Visa Electron
  • MasterCard
  • Maestro
  • American Express
  • PayPal

Please be sure to provide your exact billing address and telephone number – the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.

Please note that we cannot accept payment for website orders over the phone. In order to maintain a high level of security and to protect your credit card details we ask that you process your credit card payment through our secure payment gateway during the checkout process.

Order Acknowledgement Policy

Delivery charges are non-refundable. There is no minimum order quantity.

Refunds & Returns

Returning an item when you’ve changed your mind

If you’ve changed your mind and would like to return or exchange the whole or part of your purchase please get in touch with us via one of the methods listed on our Contact Us page. Please note that we only accept returns of items purchased through our website. If you purchased your items from a stockist you will need to contact the store where you originally purchased your item.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must be returned in the original packaging. You will also need to have the receipt or proof of purchase (your order number will be sufficient).

You have 30 calendar days to return an item from the date you received it. You will be responsible for paying for your own shipping costs and for returning the goods to us. Shipping costs are non-refundable.

Once we receive your item(s), we will inspect the goods and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

PLEASE NOTE: Due to the nature of our home fragrance products and recent legislation regarding the transport of liquids, Royal Mail will be unable to ship your returns back to us. By law you will be required to use a different courier who can handle products of this type.

If you have any questions regarding the return of our products then please contact us on [email protected].

Returning an item that is damaged or faulty

If an item has been delivered to you damaged or you discover it is faulty please get in touch with us via one of the methods listed on our Contact Us page within 14 days and our customer service team will assist you. If transit carton(s) appear to be damaged, receipt of goods must be refused.

Any errors or damage to goods in transit must be notified within 14 days of receipt of goods, or else a credit/refund cannot be issued.

If you originally purchased the item from one of our stockists we recommend you contact the store where you originally purchased your item.

In order to assist our customer service team, please document any damage or faults as best you can, ideally with photographs that show the damage and include them within your email to us.

All goods are checked before being sent out. If you have been asked to return a damaged or faulty item for inspection by our team, you may have to do so at your own expense (we recommend that you retain proof of postage). If the product is found to be damaged, reasonable postage costs will be refunded together with the product cost.

PLEASE NOTE: Due to the nature of our home fragrance products and recent legislation regarding the transport of liquids, Royal Mail will be unable to ship your returns back to us. By law you will be required to use a different courier who can handle products of this type.

If you have any questions regarding the return of our products then please contact us on [email protected]

Ashleigh & Burwood Ltd stands by the high quality of all its products. In the unlikely event of a problem please contact us in the first instance on +44(0) 1932 267060.