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Ashleigh & Burwood are committed to safeguarding the privacy of our customers and comply with the data protection laws applicable to the UK. We will not sell, trade or rent your personal information to others.
This Privacy Policy explains how any personal data we collect from you, or that you provide to us, will be processed by us. It describes with whom it is shared, and your rights regarding the use of this information. We also describe how long we retain it and how you can contact us about our privacy practices and how to exercise your rights. We may occasionally update our Privacy Policy; when this happens we will notify you via our Terms and Conditions page. In the event of a significant change we will also post a prominent notice on our website and indicate at the top of the policy when it was most recently updated.
This policy is effective and updated as of 18 July 2018.
References in this Privacy Policy to "we", "us" and "Ashleigh & Burwood" are to Ashleigh & Burwood Limited, a company incorporated and registered in the United Kingdom with company number 2732655 and registered office at Ashcombe Court, Woolsack Way, Godalming, Surrey, GU7 1LQ. Ashleigh & Burwood is the controller for the personal information we process, unless otherwise stated.
We are committed to safeguarding the privacy of your customers, and implement a number of security measures to maintain the safety of your personal information. All sensitive payment information is encrypted via Secure Socket Layer (SSL) technology. All personal information is held on secure networks only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
Any personal data relating to you will be used and recorded by us in accordance with current data protection regulations and this Privacy Policy.
We use the information you provide to us:
We use the information automatically collected by us:
We will never sell your personal information onto third parties, but we do use data processors who are third parties who enable us to fulfil orders and improve our services. We will only provide those companies the information they need to deliver the service and they are prohibited from using that information for any other purpose.
We may undertake a search with third-parties for the purposes of verifying your identity and the details you have submitted as part of your order. To do so these third-parties may check the details you supply against any particulars on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained.
We will only retain personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, following a purchase from our website we will store your information for a period of 4 years from your last order or login. After this time, your personal details will be deleted and data stored anonymously so that it no longer identifies you.
You have the right to be informed about how your information is used, as set out in this Privacy Policy.
You have the right to request a copy of any information about you that Ashleigh & Burwood holds at any time, (free of charge in most cases).
You have the right to have that information corrected if it is inaccurate, out of date, or incomplete. You will be able to correct some of this information in your account settings.
You have the right to request Ashleigh & Burwood erase the data they hold on you, and as long it is no longer required for the reason it was collected it will be erased.
You have the right to stop direct marketing messages, which you can do by amending your account settings or clicking "unsubscribe" in any marketing email from us. You may request that we stop any consent-based processing of your personal data. Whenever you have given us your consent previously, you will have the right to withdraw this or change your preferences for contact at any time.
You have the right to request Ashleigh & Burwood transfer your information either to you or a third party under certain circumstances.
Should you wish to know more about the information we hold, or to make changing to it or request its deletion, you are entitled by law to make a "Subject Access Request". You can make this request verbally or in writing. We will reply within one month from day we receive your request. To protect the confidentiality of your information, we will ask you to verify your identity before processing any request you make.
You have the right to make a complaint to the Information Commissioner's Office (ICO) on-line www.ico.org.uk/concerns, if you are not happy with how we have handled your personal information.
Ashleigh & Burwood's website is not directed to children under the age of 16, and we do not knowingly collection information from children under 16. If we learn we have collected information from a child under 16, we will delete the child's information from our systems.
We may use cookies and similar technologies to collect non-personally identifiable information from you and to customise your use of our website. Cookies are small text files that a website transfers to a site visitor's hard disk or browser. They also help identify repeat visitors and help tailor products offered and advertised to you, both on our website and elsewhere. They also enable Ashleigh & Burwood to monitor the success of campaigns and competitions etc. We may also use third-party plugins or pixels that enable social media tracking, including those for Facebook. Their privacy policy provides information on the kinds of information they collect and how it is used.
Use of cookies is an industry standard and many websites use them. If you do not wish to receive cookies, or want to be notified of when they are placed, you can set your web browser to do so, if your browser so permits. However you may find that certain elements of the site functions incorrectly if cookies are not enabled on your browser. By registering for an account on this site and / or by continuing to use this website you inherently consent to the lawful use of cookies. Regarding the Amendment of UK Cookie Law (Dated 26th May 2011) we have included the following information:
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have the file names associated with the URL www.ashleigh-burwood.co.uk. You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Cookie Name | Created Upon | Expires | Purpose |
---|---|---|---|
_gat_< property-id > | Entry to web site | 1 minute | Used to throttle request rate |
_gid | Entry to web site | 24 hours | Used to distinguish users |
_ga | Entry to web site | 2 years | Used to distinguish users |
PHPSESSID | Entry to web site | When browser is closed | Session ID |
_ok | Entry to web site | End of browser session | Olark site ID |
_okbk | Entry to web site | End of browser session | Chat state |
_okdetect | Entry to web site | End of browser session | Browser info |
_oklv | Entry to web site | End of browser session | Olark loader version |
olfsk | Entry to web site | 730 days ( or 2 years) | Chat state |
wcsid | Entry to web site | End of browser session | Session ID |
form_key | Entry to web site | 1 hour | A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF). |
hblid | Entry to web site | 730 days ( or 2 years) | A visitor identifier on our site to remember a visitor between visits |
mage-cache-sessid | Entry to web site | End of browser session | Magento session ID |
X-Magento-Vary | Entry to web site | End of browser session | Configuration setting that improves performance when using Varnish static content caching. |
mage-cache-storage | Entry to web site | End of browser session | Local storage of visitor-specific content that enables ecommerce functions. |
mage-cache-storage-section-invalidation | Entry to web site | End of browser session | Forces local storage of specific content sections that should be invalidated. |
mage-messages | Entry to web site | The message is deleted from the cookie after it is shown to the shopper. | Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. |
mage-translation-file-version | Entry to web site | End of browser session | Stores version translated content when requested by the shopper. |
mage-translation-storage | Entry to web site | End of browser session | Stores translated content when requested by the shopper. |
persistent_shopping_cart | Entry to web site | 10 years | Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper. |
private_content_version | Entry to web site | 10 years | Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server. |
product_data_storage | Entry to web site | End of browser session | Stores configuration for product data related to Recently Viewed / Compared Products. |
recently_compared_product | Entry to web site | End of browser session | Stores product IDs of recently compared products. |
recently_compared_product_previous | Entry to web site | End of browser session | Stores product IDs of previously compared products for easy navigation. |
recently_viewed_product | Entry to web site | End of browser session | Stores product IDs of recently viewed products for easy navigation. |
recently_viewed_product_previous | Entry to web site | End of browser session | Stores product IDs of recently previously viewed products for easy navigation. |
section_data_ids | Entry to web site | End of browser session | Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc. |
store | Entry to web site | 1 year | Tracks the specific store view / locale selected by the shopper. |
user_allowed_save_cookie | Entry to web site | 1 year | Status if user allowed to save cookies on browser. |
__atuvc | Entry to web site | 1 year and 1 month | Counter of sharing on social platforms |
guest-view | Entry to web site | End of browser session | Stores the Order ID that guest shoppers use to retrieve their order status. |
__utma | Entry to web site | 2 years from set/update | Distinguishes shoppers and sessions. |
__utmt | Entry to web site | 10 minutes | Used to throttle request rate. |
__utmb | Entry to web site | 30 mins from set/update | Determines new sessions/visits. |
_utmz | Entry to web site | 6 months from set/update | Saves the traffic source or campaign that explains how the shopper reached our site. |
newsletter_popup | Checkbox on popup is ticked | 1 year | User's preference for newsletter popup |
Information on deleting or controlling cookies is available at www.AboutCookies.org.
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:
For Microsoft Internet Explorer:
For Google Chrome:
For Safari:
For Mozilla firefox:
For Opera 6.0 and further:
www.ashleigh-burwood.co.uk makes use of some general tracking cookies to provide advanced features which are not necessary for the function of the site and can be blocked if you so wish. Facebook, Twitter, Google, YouTube and Olark are the sites that we use to provide additional functionality to the website. For information please feel free to contact us about any concerns that you may have.
Tracking specific to Google Analytics helps us to understand more about who our customers are. The Google Analytics features we have implemented are Demographics and Interest Reporting. Using Google's Ads Settings you can opt-out of these features. We encourage you to visit Google Analytic's currently available opt-outs page for more details.
JavaScript
We also make use of JavaScript from time to time to enable us to provide additional functionality to the site. You may disable JavaScript however this may cause certain aspects of the website to function abnormally. It is to the best of our knowledge and ability that such code on our site is not malicious.