What are the parts of the Lamp and what are they called?
· The Crown covers the hot stone to prevent accidental contact. Various designs are available. · The Snuffer-cap covers the catalytic stone. This prevents Fragrance from evaporating when the lamp is not in use. It is also used to extinguish the flame when starting the Lamp and to cover the hot stone (to turn the Lamp "off"). · The Retainer is a small metal clip that holds the stone, collar and wick together. You should never remove this clip. · The Stone is a special porous ceramic material coated in platinum and other rare metals. This is where the Lamp does its work. · The Collar supports the stone and secures the wick in place. · The Wick carries Fragrance from the body to the stone. · The Assembly is a group name for the wick, collar, stone & retainer. · The Neck is a metal crimp attached to the Lamp Body which supports the Assembly. · The Body is the main part of the Lamp that holds the Fragrance.
Can I use the Lamp when children or pets are around?
Yes, provided you follow the safety instructions and keep your Lamp out of reach, so that there is no risk of the Lamp being knocked over or touched. Always place your Lamp on a flat stable surface. Remember that the Stone is hot when in use. Always ensure the Crown is on the Lamp when it is in use to prevent contact with the hot Stone.
The lamp will last indefinitely as long as the body or neck is not damaged. The question normally means "how long will the stone last?" Provided it is used exclusively with Ashleigh & Burwood's Lamp Fragrance and is not misused, then each assembly will last for well over 300 uses or over 700 hours. We are still testing stones that have passed 300 uses and still they working at their optimum level. We will update this document when we finally get them to stop working!
You can order the small or the large wick/stone assembly from the shop where you originally bought your Lamp, any retailer of Ashleigh & Burwood Fragrance Lamps or on-line from www.ashleigh-burwood.co.uk . To go to the Accessories/Replacements page Click here .
If you are unsure of the wick size you need please see the bellow size guide and compare to your current wick.
This is one of the most important parts of the Lamp system. As its name implies it is used for covering the Stone to stop the Lamp working. It should also always be put on the Lamp whenever the Lamp is not actually working. If you do not cover the Stone fully when the Lamp is not working, any Fragrance in the Lamp will continue to be fed to the stone where it will evaporate leaving concentrated fragrance in your stone. This is the most common way that the Stone stops working as the micro-pores in the Stone become blocked with fragrance. Always cover the Stone fully with the Snuffer-cap when the Lamp is not in use. If this has happened, follow the instructions below for "How do I clean the Stone?"
You should expect a flame of 3-4 inches (75-100mm) the first time you use your Lamp. The more you use the same stone, the smaller the initial flame will be but it will always produce a flame of at least 2-3 inches (50-75mm) to get the Stone up to working temperature.
My Stone is light grey in colour and will not light; what is wrong?
Fragrance is not being delivered to the stone. Check that your Lamp contains Fragrance, this is especially important with opaque lamps. Check also that the wick is inserted fully into the lamp so that the bottom of the wick is in the Fragrance. After checking this, put the Snuffer-cap on the Lamp for 20-30 minutes to prime it and then re-light.
If the Stone is dark grey/black in colour and will light but it produces a very small flame but does not work when I blow out the flame, what should I do?
Fragrance is not being delivered efficiently to the Stone. Check that your Lamp contains Fragrance, this is especially important with opaque lamps. Check also that the wick is inserted fully into the lamp so that the bottom of the wick is in the Fragrance. After checking this, put the Snuffer-cap on the Lamp for 20-30 minutes to prime it and then re-light. If this does not work it is likely your stone has become clogged with fragrance. Follow the instructions below for "How do I clean the Stone?"
The Stone is dark grey/black in colour but will not light, why?
The stone has become clogged with fragrance. This is most likely because the Snuffer-cap was not put on the Lamp when it was not in use. Fragrance has concentrated in the Stone making it difficult to light. Follow the instructions below for "How do I clean the Stone?"
What is happening if Lamp produces a large flame but does not continue to work when this flame is extinguished?
It is most likely that the flame was extinguished before the stone had reached its working temperature. Put the Snuffer-cap on the Lamp and leave it for 20-30 minutes to prime. Light the stone again and allow the flame to burn for a full 2 - 4 minutes before extinguishing. Please note that after igniting the stone, the catalytic effect is optimised between 2 and 4 minutes. If this does not work it is likely your stone has become clogged. Follow the instructions below for "How do I clean the Stone?"
I sometimes see faint white 'smoke' coming from my Lamp when I use it. What is this?
There is a small amount of water in the Lamp Fragrance. Occasionally, especially if there is a draught, this water vapour and/or elements of the fragrance compound itself can be seen coming from the Stone.
What is Ashleigh & Burwood Lamp Fragrance made from? The basis of the Lamp Fragrance, and the important fuel which keeps the catalytic process working, is an alcohol called isopropyl alcohol. A very common alcohol, it is the same form of alcohol which is commonly used in hospital anti-bacterial handwashes for example. The other ingredients are distilled water, and the fragrance compound itself.
Our main range of Lamp Fragrance’s use a blend of natural, nature identical and plant extracts as components. Our typical fragrance composition is similar in style to most high-end designer perfumes for example, or many of the well known high-end designer candle brands. None of our fragrances are tested on animals, and we are wholeheartedly against testing products on animals. Our Aromatherapy Lamp Fragrances (product codes PFL950 – PFL955) use only 100% pure essential oils as the fragrance component.
Can any other types of fragrance be put into the Lamp, e.g. Diffuser Liquid, Lamp Oil or Essential Oils?
Unfortunately not. The fragrances are specially developed by Ashleigh & Burwood to work efficiently with your Lamp. Using other types of fragrance could be dangerous and will damage the Catalytic-stone.
Do not fill the lamp more than 2/3 full of Fragrance or spillage may occur. If you do overfill the lamp, carefully pour the excess back into the fragrance bottle, wipe down the lamp with a damp cloth, replace the wick/stone assembly, cover with the snuffer-cap and leave for 20-30 minutes to prime before using. The Lamp does not show an obvious flame or smoke so it is easy to forget your Lamp is working. If you fill your lamp to 2/3 full and forget it is on, it will keep working until all the Fragrance is exhausted making it quite expensive to use. We recommend that you don't fill your lamp more than 1/3 full so that if you do forget and leave it working you will not have used large amounts of Fragrance.
You can but it would be very wasteful. We have tested our Lamps to ensure that they are safe even during extended periods of use, however the ideal amount of time to use the Lamp to fragrance the air in an average size room is one minute per cubic metre, in other words 20 minutes’ use in a 20sqm (51.602ft) room.
Firstly, be sure that you are not using the lamp for extended periods of time, especially in smaller rooms and when the door(s) and window(s) are closed. Fragrance Lamps are incredibly effective at fragrancing the air (unlike a room spray for example where the fragrance droplets will fall to the ground after a few minutes) and you will find that the fragrance lingers for several hours in the room after the lamp has been stopped. If you feel that it is the fragrance itself which is too strong for your liking, then it is possible to dilute down one of our Lamp Fragrances, using the Neutral (unfragranced) variety – this is product code PFL900 for the 250ml bottle, and PFL928 for the 500ml bottle. You can mix in any ratio you like until you find the level which best suits you.
Why is the level of Fragrance going down even though I have not used my Lamp?
This is most probably because the Wick/Stone Assembly has not been fitted into the Lamp correctly. If the Collar of the Wick/Stone assembly is not fully inserted into your lamp, the Fragrance will slowly evaporate. This can also happen if the Snuffer-cap is not fully pushed down to cover the Stone. Remove the Wick/Stone Assembly and check that there is Fragrance in your Lamp, topping up if necessary. Replace the Wick/Stone Assembly, ensuring the collar is fully inserted into the neck. Put on the Snuffer-cap and leave for 20-30 minutes to prime before using.
Can I leave my Lamp filled if I am not going to use it for a long time?
If you know you will not be using your Lamp for extended periods, it is best to leave it empty. Pour any surplus Fragrance carefully back into the original bottle, using the funnel supplied with your lamp. Then use your Lamp until all the remaining Fragrance is used up and it goes out on its own. Leaving a Lamp filled for extended periods may cause fragrance to accumulate in the stone making it difficult to light. If you have any problems lighting the Stone after extended periods without use, follow the instructions below for "How do I clean the Stone".
The ideal is to have several lamps and to use a different fragrance in each one. Alternatively, use up all remaining fragrance in your Lamp by using it until it goes out of its own accord. At this point it is quite safe to simply change to the new fragrance (prime the lamp again for 20-30 minutes before lighting) - initially you will smell a small amount of the old fragrance as well, however this will quickly disappear.
However, if you would prefer to have no mix of smells at all, then use the Lamp until all the old fragrance is used up, and then fill the Lamp with a small amount of un-fragranced Fuel. Allow it to prime, and then use the Lamp until all this un-fragranced Fuel is used up. Your Lamp is now cleaned of the previous fragrance you used and can be filled with your new choice of Fragrance.
The following should be done away from naked flames in a ventilated area.
1. Carefully remove the whole wick/stone assembly from the lamp, lifting it by the Collar.
2. Place the whole assembly in a small ceramic cup or eggcup.
3. Pour enough fragranced OR un-fragranced Lamp fuel into the cup to cover the stone.
4. Cover the top of the cup with cling-film for safety, and to avoid evaporation of the fuel.
5. Leave in a cool place overnight, out of reach of children or pets. You may see the liquid become slightly yellow in colour, which is a sign that the liquid is drawing out burned deposits from the stone.
6. Remove the assembly from the cup and discard the remaining liquid (You should never use this ‘cleaning’ liquid in a lamp. You can keep this liquid in a sealed container for any future assembly cleaning).
7. Put the wick/stone assembly in a lamp that does not contain any fuel.
8. Light immediately.
9. Allow the flame to burn out of its own volition.
10. Allow to cool.
11. The stone should now be cleaned and ready to use again.
n.b. For a very badly clogged stone, follow steps 1-10 again, this time leaving the stone soaking for a longer period, for example 48 hours.
If you would like further information, suggestions, or any help or advice in using your Lamp, please don't hesitate to contact us and we would be very happy to help.
Remove from exposure site to fresh air, keep at rest.Contact physician if symptoms persist.
Flush immediately with water for at least 15 minutes while holding eyelids open. Contact physician if symptoms persist.
Remove contaminated clothes. Wash thoroughly with soap and water. Contact physician if symptoms persists.
If swallowed, do not induce vomiting: transport to nearest medical facility for additional treatment. If vomiting occurs spontaneously, keep head below hips to prevent aspiration.
Advice to Physician:
Causes central nervous system depression. Potential for chemical pneumonitis. Consider: gastric lavage with protected airway, administration of activated charcoal. Call a doctor or poison control centre for guidance.